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Splunk

Splunk

Macnica Premium Support for Splunk Service Details

Splunk is a product that can be used even after it is introduced, by increasing the number of visualization dashboards and incorporating new data. In recent years, the areas of utilization have expanded, such as security monitoring for factories, IoT data analysis, labor, and visualization of management data. In addition, for the use of new functions and stable operation, it is necessary to maintain the environment, such as upgrading the version and reviewing the sizing of the infrastructure.

What is needed is the skills needed to utilize and operate it. With this service, Macnica goes beyond the scope of normal technical support and provides technical support for customers who collect new logs, create dashboards, and update versions, as well as video services for acquiring, maintaining, and improving skills. .

Utilization support package

Service overview Our dedicated Splunk engineers will be available for consultation via email or meetings regarding usage issues in customer environments beyond the scope of normal technical support, such as how to create search dashboards and how to import logs.
*For details on the scope, please refer to "Differences from technical support" below.
Form of provision Service ticket fee (1 year)
Offer price From ¥1,800,000 (excluding tax)
Ticket content Number of inquiries: Up to 10 questions
Number of meetings: 1 *Maximum 2 hours including kick-off

Upgraded watching package

Service overview We will help you to eliminate work anxiety by confirming the procedure in advance for version upgrade work and waiting during work. The version upgrade work is not necessarily the same every time, and the procedures and points to note differ depending on the target version and customer environment. Our engineers act as advisors for your version upgrade project, checking the procedure manual and standing by during version upgrade work to prepare for emergencies.
Form of provision Up to 3 months per version upgrade work, quasi-delegation contract
Offer price From ¥1,000,000 (excluding tax)
Ticket content Number of meetings: 2 times *Up to 2 hours including kick-off
Procedure review
Waiting while working

skill up package

Service overview The contents of hands-on training (300,000 yen/person), which has been provided on-site so far, are made into a video, and can be viewed anywhere, regardless of time. Content will be added and updated as needed so that new information can be touched.
Form of provision Annual subscription * After applying, create an account and grant viewing rights
Offer price ¥480,000 (excluding tax)
Up to 3 people can be registered
content 11 contents including basic knowledge of data storage, field/tag/event types, search commands, saving reports and alerts, how to create lookups, dashboards, etc. (as of April 20, 2023)

Difference from technical support

  technical support Macnica Premium Support for Splunk
Utilization support package
Usage
  • Dealing with daily operational problems and product defects
  • Problem solving with Splunk
  • Improve your Splunk skills
Correspondence contents
  • Inquiries about problems occurring in the current environment
  • Inquiries about whether the event occurring in the current environment corresponds to a product defect
  • Inquiries about product specifications independent of customer environment
  • Providing know-how on searching and creating dashboards according to customer requests
  • Consultation on log acquisition, setting change, and environment expansion according to customer environment

※The above is an example. Please contact our sales department for issues other than those listed.
Communication method
  • Email
  • Regular meeting
  • Email
  • chat
QA management Our management system (not disclosed to customers) Share a case management table (Excel-based) on BOX
*The method will be changed after the transition to the new case management system.
Response time Weekdays 9:00-17:00 Weekdays 9:00-17:00
Maximum number of correspondence None Number of cases according to contract details

*Customers who provide this support are limited to those who directly contact us regarding technical support for Splunk products.
*For customers who provide technical support through our sales partners, we are currently considering a scheme, so we will inform you later.

Inquiry/Document request

In charge of Macnica Splunk Co., Ltd.

inquiry Document request

Mon-Fri 8:45-17:30