product
- Why choose Splunk
- Installation record
- price
- Splunk Enterprise Security
- Splunk Phantom (SOAR)
- Splunk ITSI (Next Generation IT Operations)
- Splunk Observability Cloud
- Splunk UBA
- Macnica CSIRT App Basic
- App for Splunk for Financial Institutions
- Splunk Analytics for Hadoop
- About Apps
- Splunk Edge Hub
- What is Splunk
service
- Dashboard/SPL Creation Pack [Implementation/Building Support]
- Version upgrade service [implementation and construction support]
- Smart Security Monitoring App [Original App/Service]
- Splunk × LANSCOPE Original App [Original App/Service]
- Security Monitoring App for Box [Original App/Service]
- Cloud Security Monitoring App [Original App/Service]
- List of services
- Macnica Premium Support for Splunk (utilization support, version upgrade monitoring)
- Macnica Premium Support for Splunk Skill Up Package
Specifications/Technical Information
Application for evaluation machine
- FAQ
Splunk
Splunk
Macnica Premium Support for Splunk Service Details
Splunk is a product that can be used even after it is introduced, by increasing the number of visualization dashboards and incorporating new data. In recent years, the areas of utilization have expanded, such as security monitoring for factories, IoT data analysis, labor, and visualization of management data. In addition, for the use of new functions and stable operation, it is necessary to maintain the environment, such as upgrading the version and reviewing the sizing of the infrastructure.
What is needed is the skills needed to utilize and operate it. With this service, Macnica goes beyond the scope of normal technical support and provides technical support for customers who collect new logs, create dashboards, and update versions, as well as video services for acquiring, maintaining, and improving skills. .
Utilization support package
| Service overview | Our dedicated Splunk engineers will be available for consultation via email or meetings regarding usage issues in customer environments beyond the scope of normal technical support, such as how to create search dashboards and how to import logs. *For details on the scope, please refer to "Differences from technical support" below. |
| Form of provision | Service ticket fee (1 year) |
| Offer price | From ¥1,800,000 (excluding tax) |
| Ticket content | Number of inquiries: Up to 10 questions Number of meetings: 1 *Maximum 2 hours including kick-off |
Upgraded watching package
| Service overview | We will help you to eliminate work anxiety by confirming the procedure in advance for version upgrade work and waiting during work. The version upgrade work is not necessarily the same every time, and the procedures and points to note differ depending on the target version and customer environment. Our engineers act as advisors for your version upgrade project, checking the procedure manual and standing by during version upgrade work to prepare for emergencies. |
| Form of provision | Up to 3 months per version upgrade work, quasi-delegation contract |
| Offer price | From ¥1,000,000 (excluding tax) |
| Ticket content | Number of meetings: 2 times *Up to 2 hours including kick-off Procedure review Waiting while working |
skill up package
| Service overview | The contents of hands-on training (300,000 yen/person), which has been provided on-site so far, are made into a video, and can be viewed anywhere, regardless of time. Content will be added and updated as needed so that new information can be touched. |
| Form of provision | Annual subscription * After applying, create an account and grant viewing rights |
| Offer price | ¥480,000 (excluding tax) Up to 3 people can be registered |
| content |
57 contents including basic knowledge of data storage, fields/tags/event types, search commands, saving reports and alerts, how to create lookups, dashboards, etc. (As of July 18, 2024)
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Difference from technical support
| technical support | Macnica Premium Support for Splunk Utilization support package |
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| Usage |
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| Correspondence contents |
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※The above is an example. Please contact our sales department for issues other than those listed. |
| Communication method |
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| QA management | Our management system (not disclosed to customers) | Share a case management table (Excel-based) on BOX *The method will be changed after the transition to the new case management system. |
| Response time | Weekdays 9:00-17:00 | Weekdays 9:00-17:00 |
| Maximum number of correspondence | None | Number of cases according to contract details |
*Customers who provide this support are limited to those who directly contact us regarding technical support for Splunk products.
*For customers who provide technical support through our sales partners, we are currently considering a scheme, so we will inform you later.
Inquiry/Document request
In charge of Macnica Splunk Co., Ltd.
- TEL：045-476-2010
- E-mail：splunk-sales@macnica.co.jp
Weekdays: 9:00-17:00
