Collect/integrate/visualize all machine logs such as equipment and servers

"Splunk" makes it possible to use such huge and diverse IoT data easily and at low cost. Splunk, a machine data analysis platform, collects and analyzes logs from all machines, including servers, network equipment, business systems, facility equipment, and various sensors installed in products, in real time, regardless of the data source or location. integration. It provides an environment in which even users without specialized knowledge and skills, such as sales, corporate planning, marketing, and call centers, can search, analyze, and visualize logs with simple operations.

1: Improve customer satisfaction by responding quickly and accurately to medical equipment failures

Medical device manufacturer Company A collects operating data of medical devices installed in hospitals in real time or in batches, combines it with call center inquiry histories, customer feedback, etc., and manages it comprehensively on an analysis platform. there is

When a customer reports that there is a problem with the device, the staff checks the status of the device on the analysis screen. While looking at the dashboard that displays the operating status of the equipment in an easy-to-understand manner, they respond appropriately. In addition, depending on the nature of the problem, we dispatch maintenance staff to the customer's site to quickly solve the problem. Through such meticulous support, we have achieved a significant improvement in customer satisfaction.

2: Predict various conditions that lead to failures and prevent problems before they occur

Electric equipment manufacturer B collects operation logs of the equipment it sells on a daily basis and analyzes them on an analysis platform. Based on logs of past failure occurrences, various conditions of failure occurrence and cause identification are performed. Utilization of such IoT data makes it possible to improve problems that lead to failures and to detect and avoid failures before they occur.

3: High-precision prediction of demand such as expansion and replacement timing from operation logs

Transportation equipment manufacturer C collects operation logs of the equipment it sells in real time. We always know when and for how long which equipment is in operation at which sales destination. Using this data, Company C predicts the deterioration of equipment over time and implements appropriate maintenance measures. In addition, if necessary, we propose equipment expansion or replacement, and acquire business opportunities that anticipate customer needs.