What is Advanced Support for Splunk?

Even after you install Splunk, you can expand the scope of its use by adding new logs to be imported, creating search statements according to your purpose, and creating visualization dashboards. Furthermore, there are more and more cases these days where maintenance is required according to the customer's unique environment when introducing/replacing with the optimal solution.

This is where the skills required to use and operate Splunk become necessary. With this service, Macnica will send dedicated engineers to answer any questions you may have about using Splunk that go beyond the scope of our regular technical support (Basic Support), taking into account your environment and configuration.

*For details on the scope, please see "Differences from Basic Support" below.

Advanced Support Service Overview

Maintenance support services based on your environment and configuration​

Customer Issues

• It takes time to figure out how to do this in Splunk
  • I have an idea for visualization but I can't find a good way to do it.
  • The Splunk staff member left the company
• There has been a change in the Splunk usage environment
  • How we use Splunk has changed since its introduction
  • There has been a change in the product that imports the logs
• I am using this operation but I am not confident
  • I don't know if my current operations are standard or in line with best practices
  • We are considering introducing/replacing the optimal solution, but want to ensure security for the entire company.

Advanced Support Solutions

• Providing information tailored to your environment and requirements
  • We will help you solve problems related to Splunk utilization by providing proposals and answers based on requirements that cannot be met through Basic Support.
    example:
    ・Guide to Splunk App installation procedures for complex configurations
• Specific answers from dedicated Splunk engineers
  • Our experienced Splunk engineers will propose the best method based on their understanding of other companies' cases and Splunk functions.
    example:
    ・Providing best practices to improve data import latency

Difference from Basic Support

* To subscribe to Advanced Support, you must have a Basic Support contract.
*Advanced Support is available for Splunk Enterprise and Splunk Cloud (Splunk Premium App is not included).