There is "Quality That Supports the Customer's Business"

Semiconductors and other electronic components are used in all kinds of electronic products in the world, and there are a huge number of types. Since products of the same type have different functions and performance, shipping errors can have a major impact not only on the production site, but also on the operation of the final product. Therefore, the logistics of semiconductor products can be said to be the key to supporting the business of our customers.

Therefore, in addition to pursuing scale and productivity, Macnica is working hard every day to create a system that increases security and trust, taking into account the special characteristics of electronic components.

High Quality & Efficient Logistics

Yokohama Shinkoyasu. The logistics center, which has good access to the expressway and is ideally located as a distribution base, has a space of more than 6,000 tsubo and manages more than 500,000 boxes of inventory at any given time. In addition, we have Asia's largest writing center capable of producing more than 2 million PLDs (*1) per month, as well as a class 9 (*2) clean room.

1 PLD: Programmable Logic Device. An IC that can be freely programmed by the user.

2 Class 9: A grade representing the cleanliness of clean rooms stipulated by ISO14644-1.

Macnica has built its own WMS (warehouse management system) based on the know-how of a semiconductor trading company. In addition to the usual WMS features of receipt/shipment management, inventory management, and stocktaking management, it accurately manages manufacturing lot information that differs depending on product characteristics and uses, strengthening traceability. It also responds to individual customer needs by affixing identification labels to be used at delivery destinations such as production plants. In terms of improving efficiency, it outsources some operations to 3PL partner companies that have strengths in logistics operations themselves in pursuit of improving productivity and reducing costs.

Through these efforts, we have been able to reduce our rate of misshipments to 0.0015%, and maintain the highest level of quality in the industry. In addition, we provide our customers with peace of mind and trust through the use of facilities equipped with vibration control devices in preparation for earthquakes, and through the use of 20 ESD coordinators who are specialists in the risk of electrostatic breakdown.

Operational Capabilities Enhanced by Teamwork

Coordinators who support operations manage more than 1,000 orders backlog per person in an environment where the order situation changes every moment. Mainly, we are responding to timely delivery to customers and adjusting supply and demand to suppliers. To achieve this, we need to accumulate knowledge and quickly share information so that we can quickly respond to every case.
By constantly maintaining and updating manuals for each customer, we are working to strengthen the overall strength of the team while eliminating individual dependence. In addition, in preparation for the risk of a decline in service levels due to a shortage of operating personnel, we have set the goal of optimizing the work-life balance and have introduced telework ahead of the industry so that even women who are raising children can work.

In addition, coordinators with a wealth of business experience are involved in RPA development based on their own know-how, realizing the automation of many simple tasks. Productivity improved by RPA promotes work style reform, and the time saved is used to strengthen customer service and add further value.