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CrowdStrike

CrowdStrike

support

This is a support browsing service exclusively for customers who have purchased or applied for evaluation.
You will need your ID and password to use it.

Login to Macnica Support
  • Your account will be the email address you registered with.
  • If you have forgotten your password, please reset your password by clicking "Forgot your password?" on the login screen.
  • Old support site accounts cannot be used.
  • This service is intended for users and sales partners who have contracted for the product.
  • Even if you have previously registered for support viewing with another product, you will need to register for a CrowdStrike account, so please apply for viewing registration here.

This support site provides the following information necessary for operation.

  • Product Specifications
  • Various guides
  • FAQ
  • announcement etc.

Support page Account registration

Click here if you are a new customer registering for the Support Browsing Service

Application for viewing support

After completing the registration, we will send you an e-mail "Macnica Support Registration Completion Information" containing the access information.

Regarding the BSOD that occurred on July 19, 2024

On July 19, 2024, a Windows host crash (BSOD) related to the Falcon Sensor was observed.

For more information on this matter, please see below.
Regarding Windows system failures (BSOD) caused by CrowdStrike Holdings、Inc. security software

Inquiry/Document request

In charge of Macnica CrowdStrike Co., Ltd.

inquiry Document request

Weekdays: 9:00-17:00