Site Search
Security business menu
Security business
HOME
Service
Handling Manufacturer
Examples/reports/
Blog/Glossary
Seminar/
video on demand
Event/Seminar
video on demand

Cato Networks

Cato Networks

support

User-only support browsing service

This page is exclusively for users and resellers with Cato Networks subscription licenses. An ID and password are required for use.

Login to Macnica Support
  • Your account will be the email address you registered with.
  • If you have forgotten your password, please reset your password by clicking "Forgot your password?" on the login screen.
  • Old support site accounts cannot be used.
  • Please note that this service will be canceled if you do not renew after one month from the expiration of the maintenance contract.
  • Even if you have previously registered for support browsing for other products, you will need to register for a Cato Networks account, so please apply for browsing registration here.

This support site provides the following information necessary for operation.

  • Documentation…product manuals, configuration guides, etc.
  • Technical information…documents of various technical information
  • FAQ…Frequently asked questions and their answers

Support page Account registration

Click here if you are a new customer registering for the Support Browsing Service

Application for viewing support

After completing the registration, we will send you an e-mail "Macnica Support Registration Completion Information" containing the access information.

Frequently Asked Questions and Answers

We regularly update this page with customer questions and answers, Cato SASE Platform updates, and seminar information.

Click here for the Cato SASE Platform FAQ site.
Click here for our support services.

Comprehensive Cato Networks-related services provided by Macnica

classification service Support content
Implementation Phase
Consulting Zero Trust
consulting		 We can provide support in all phases of zero trust, from investigating the extent to which the elements required for zero trust have been implemented, to formulating a mid- to long-term roadmap based on the results of the investigation, to providing support for system implementation and operation.
Desk study Introduction consultation We will provide information to confirm whether your requirements can be met with Cato functions and whether they are compatible with your existing network configuration.
PoC PoC Support We can provide a free trial license.
In addition, our system engineers will provide support for creating plans for implementing PoC, support for considering network configuration for PoC, lectures on how to use Cato, and QA.
introduction Construction work and installation support We undertake the process from requirement definition to design and construction (including Socket installation) and migration work for the introduction of Cato.
operation
technical support Technical Support (Standard) Technical support for resellers is included as standard with the license.
Support will be provided by Cato Distinguished Support Provider certified personnel.
We are available from 9am to 5pm on weekdays.
Advanced Support In addition to standard support, this plan also includes 24/7 support and monthly regular meetings/on-call support.
There are also options to support end users directly.
Integrated SOC, Incident Response Cato Cloud monitoring Based on Cato's security alerts and events, the SOC analyst/monitoring team will conduct 24365 monitoring and correlation analysis using the integrated log analysis platform. If the analyst determines that there is a threat, the customer will be notified.
Integrated Monitoring In addition to Cato monitoring, EDR and authentication-related products are monitored in an integrated manner, and the SOC analyst/monitoring team monitors 24 hours a day, 365 days a year using an integrated log analysis platform.
Incident Response
Initial support		 When a cyber attack occurs, we will assist you with forensic investigation, neutralizing the attack, and preventing the damage from spreading. By preparing a contact point in advance before an incident occurs, we can smoothly implement the initial incident response and help prevent the damage from spreading.
Regular Meeting/Security Trend Update We hold regular meetings to review the detection status, exchange opinions on how to improve monitoring accuracy, and provide information on the latest security threats.
*Applicable only to Cato monitoring or integrated monitoring contract customers
Log storage Logs imported into the SOC's integrated log analysis platform can be stored for up to one year.
maintenance On-site Maintenance This is an on-site maintenance service for customers who have purchased the service.
This is a service that dispatches a maintenance technician in the event of a hardware failure and replaces the faulty machine with a maintenance machine.
You can choose to contact us weekdays from 9am to 5pm or by calling 24365.
optimisation Accompanying support service This is a service where Macnica technical staff provide dedicated support to help you optimize your use of Cato.
Based on our extensive knowledge and experience, we will maximize the effectiveness of your implementation through regular discussions and configuration suggestions.
document FAQ We have published numerous frequently asked questions and answers about Cato. We also regularly update this page with case studies, seminar information, and more.
https://mnc-faq.macnica.co.jp/?site_domain=cato
support site By registering, you can receive and utilize the latest information necessary for operation, such as product manuals and configuration guides. You can also make inquiries via the web form.
Support site application
User Community User Group We provide a forum for end users of Cato to participate and exchange information through the latest Cato roadmap, case studies, and discussions.
Held once a year in Tokyo and Osaka, partner user meetings
Event Report
Click here for our support services.

Inquiry/Document request

Macnica Cato Networks

inquiry Document request

Weekdays: 9:00-17:00