Time-consuming support scenarios

Cato DEM brings business efficiency

• Provides deep insight into account, site and user-level situations.
• Visualize the status of each point on the entire network, on a "hop" basis, to understand the specific situation.
• Proactive alerts give you an intuitive understanding of what needs to be done.
• You can be aware of potential problems before they occur and prepare countermeasures.
• Improve collaboration and boost team productivity.
• AI-driven insights are surfaced as "stories" in Cato XDR, enabling fast and effective remediation responses while reducing the operational burden by requiring less IT expertise.
• Network management, security management, and digital experience monitoring can be performed by switching between them from a single management screen.

With Cato DEM…

IT personnel can take proactive action with a bird's-eye view of all integrated resources.

How Cato DEM is used by IT departments

DEM integrated with SASE management screen

With the expansion of business operations using external resources such as cloud and telecommuting, traditional IT support for data center intensive is limited. Cato DEM uses built-in AI to discover problems with failures on a per-user basis through integrated measurement monitoring of devices, users, networks, and applications.

Easy-to-understand experience monitoring

Clicking on the Experience Monitoring menu will allow you to visualize the overall performance. The connection details screen will allow you to get an overview of the areas where performance degradation has occurred.

The time series graph allows you to visualize the performance degradation status over time, and the help desk can quickly identify the details of the problem.

Fault analysis from network path

The performance status is displayed in three levels: "Poor," "Fair," and "Good." By selecting a connection of a different color, detailed performance information is displayed, allowing you to quickly check for performance degradation.

You can focus on investigating problem areas based on changes in the graph. You can also check the communication status of video conferencing by linking with APIs to video conferencing, which is essential for today's digital business.

Cato DEM Report

Cato DEM can create PDF reports on site and mobile user experience and performance. It can also output them on a weekly or monthly basis.

This will facilitate information sharing between the information systems department and the help desk department and reduce the workload.

PoC - Seeing is believing

Cato SASE and Cato DEM are cloud services, so there is no need to install hardware or size the system. In addition, you can run a 30-day proof of concept (PoC) environment in-house, including options. Please take this opportunity to contact us.