Products/Services
product
- Line up
- Network Security: Trellix (formerly FireEye) Network Security
- Network Security: Trellix (formerly McAfee) Advanced Threat Defense
- Network Security: Trellix (formerly McAfee) Network Security Platform
- Endpoint: Trellix (formerly FireEye) HX
- Endpoint: Trellix (formerly McAfee) Mvision
- Data Protection: Trellix Data Security
- Email Security: Trellix (formerly FireEye) Server Edition
- Email Security: Trellix Cloud Edition
- Security Operations: Trellix (formerly FireEye) Helix
- Security Operations: Trellix (formerly McAfee) SIEM (Security Information and Event Management)
- Enhanced cloud governance: Trellix (formerly FireEye) Cloudvisory
- File Security: Trellix (formerly FireEye) Malware File Storage Scanning
- Integrated Management Solution: Trellix (formerly FireEye) Central Management
- NDR Solution: Network Investigator (NI) / Packet Capture (PX)
- Cloud-based File Threat Protection: Trellix IVX Cloud
Specifications/Technical Information
Specifications/Technical Information
- Trellix (formerly FireEye) Technical Information
- Trellix (formerly FireEye) Specifications
- Network Security: Trellix (formerly FireEye) Network Security Technical Information
- Network Security: Trellix (formerly McAfee) Network Security Platform Technical Information
- Network Security: Trellix (formerly McAfee) Network Security Platform Specifications
- Network Security: Trellix (formerly McAfee) Advanced Threat Defense Technical Information
- Network Security: Trellix (formerly McAfee) Advanced Threat Defense Specification
- Email Security: Trellix (formerly FireEye) Server Edition EX Series Technical Information
- Email Security: Trellix (formerly FireEye) Server Edition EX Series Specifications
- Integrated Management Solution: Trellix (formerly FireEye) Central Management (CM) Series Specifications
- Security Operations: Trellix (formerly McAfee) SIEM (Security Information and Event Management) Technical Information
Trellix
Trellix
Trellix (formerly FireEye) support
This is a support browsing service exclusively for customers who have purchased or applied for evaluation.
You will need your ID and password to use it.
- Your account will be the email address you registered with.
- If you have forgotten your password, please reset your password by clicking "Forgot your password?" on the login screen.
- Old support site accounts cannot be used.
- To view the support page, you need to register to view the support page.
- Even if you have previously registered for support browsing with other products, you will need to register for a Trellix (formerly FireEye) account, so please apply here.
- The Partner Success Portal for partners has been closed. If you need support information, please register on the support site.
This support site provides the following information necessary for operation.
- Documentation…product manuals, configuration guides, etc.
- Technical information…documents of various technical information
- FAQ…Frequently asked questions and their answers
Support page Account registration
Click here if you are a new customer registering for the Support Browsing Service
After completing the registration, we will send you an e-mail "Macnica Support Registration Completion Information" containing the access information.
Inquiry/Document request
In charge of Macnica Trellix Co., Ltd.
- TEL：045-476-2010
Weekdays: 9:00-17:00
