product
- Web Protection Suite(SWG)
- Symantec Cloud SOC (CASB)
- Symantec Zero Trust Network Access(ZTNA)
- Symantec Endpoint Security(EPP・EDR)
- Symantec Email Security.cloud (Email Security)
- Symantec Ghost Solution Suite (kitting tool)
- SSL Visibility Appliance (SSL Composite)
- Macnica Cloud Security Security Package
- Other services/product information
Specifications/Technical Information
Symantec products
symantec products
Dedicated support browsing service for maintenance service subscribers
This is an online support service exclusively for users who have subscribed to maintenance services for Symantec products. You can instantly look up the information you want to know, and if you have any further questions, you can ask the engineer directly. (ID and password are required for use.)
- Your account will be the email address you registered with.
- If you have forgotten your password, please reset your password by clicking "Forgot your password?" on the login screen.
- Old support site accounts cannot be used.
- Even if you are using another product handled by our company and have already obtained an account, you need to apply for the following "browsing registration application". Please note that we may refuse to apply for pre-registration.
- This support browsing service provides the following information necessary for operation.
In addition, we will inform you of new OS releases and critical failure information by e-mail.- Version upgrade procedure
- Symantec product announcement information
- OS image file
- Setting procedure
- Fault isolation procedure guide, etc.
Support page Account registration
If you are newly registering for the support browsing service, please select the target product from the following and apply.
- Products
- Application for new/additional account
- Symantec (Edge SWG (formerly ProxySG) /CAS /Cloud SWG (formerly WSS) /MC /RP /WI /CloudSOC /ISG /SAC)
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Application for viewing support
- Symantec(SSLVA /SA)
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Application for viewing support
- Symantec(PacketShaper)
-
Application for viewing support
- LaLaViewer
-
Application for viewing support
- Symantec(Symantec Endpoint Protection/Endpoint Detection and Response/Symantec Endpoint Protection Mobile)
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Application for viewing support
Symantec Product Support Policy
Updated April 22, 2016
- End Of Maintenance (EOM): After EOM, there will be limited support and no more software bug fixes. In addition, we may ask you to upgrade to the specified version in order to investigate problems.
- End Of Life (EOL): After EOL, all support services related to software will be terminated. *If the maintenance contract continues, we will support the replacement of the device due to hardware failure, but if it cannot be determined that the hardware is defective, we may ask you to upgrade to the specified version.
- Standard Release: Support is provided for a minimum of 1 year from EOM announcement.
- Long Term Release: Support will be provided for a minimum of 2 years from EOM announcement.
- No Release Type: Software not classified as "Standard Release" or "Long Term Release" will be supported for a minimum of 180 days from EOM announcement.
- OSS (Operating System Software) is not classified as "Standard Release" or "Long Term Release" at the time of release.
- There is no definition of the period from EOM to EOL, and EOM may be on the same day as EOL.
- The support policy for Security Analytics 7.x is different from other Symantec products. For details, please refer to the Security Analytics series tab below.
End Of Maintenance (EOM), End Of Life (EOL) Information
Macnica support policy
We provide support under the same support policy as the support policy for Symantec products. In addition, our support team handles inquiries regarding software or hardware bug investigations and product specifications.
If you need support according to your environment, such as design and setting method for new product introduction, addition / change of setting in the operation environment, we also offer introduction support service by our SE separately. Please consult your sales representative.
Inquiry/Document request
In charge of Macnica Symantec Co., Ltd.
- TEL:045-476-2010
- E-mail:symantec-sales@macnica.co.jp
Mon-Fri 8:45-17:30