Dedicated support browsing service for maintenance service subscribers

This is an online support service exclusively for users who have subscribed to maintenance services for Symantec products. You can instantly look up the information you want to know, and if you have any further questions, you can ask the engineer directly. (ID and password are required for use.)

• Even if you are using another product handled by our company and have already obtained an account, you need to apply for the following "browsing registration application". Please note that we may refuse to apply for pre-registration.

• This support browsing service provides the following information necessary for operation.
  In addition, we will inform you of new OS releases and critical failure information by e-mail.
  • Version upgrade procedure
  • Symantec product announcement information
  • OS image file
  • Setting procedure
  • Fault isolation procedure guide, etc.
• 

Support page Account registration

If you are newly registering for the support browsing service, please select the target product from the following and apply.

Symantec Product Support Policy

The EOL information for each product has been moved to our "Support Viewing Service for Maintenance Service Subscribers".

To check EOL information, please check the URL below.

• Edge SWG/CAS/AV/Reporter/Management Center
• PacketShaper
• SSL-VA/Security Analytics

*User registration is required to use the "Support Viewing Service."
If you do not have a user name or password, please apply for registration by clicking on "Support Page New Account Registration" above.
After submitting your application, we will send you your user name and password via the email address you registered within 3 business days.

Macnica support policy

We provide support under the same support policy as the support policy for Symantec products. In addition, our support team handles inquiries regarding software or hardware bug investigations and product specifications.

If you need support according to your environment, such as design and setting method for new product introduction, addition / change of setting in the operation environment, we also offer introduction support service by our SE separately. Please consult your sales representative.