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Product related

Do Aruba Networks wireless LANs require a mobility controller?

Some lineups do not require a mobility controller. An instant access point has a virtual controller built into the access point itself. (Example model numbers: IAP-205-JP, IAP-215-JP, IAP-225-JP, IAP-325-JP, etc.)

I heard that there are LIC-AP, LIC-PEF and LIC-RFP licenses for Mobility Controllers. What is the difference?

  • LIC-AP
    This license is required to host access points on the Mobility Controller. Please purchase licenses for the number of access points to be accommodated.
  • LIC-PEF
    This license is for using the firewall function of the Mobility Controller. We recommend purchasing the firewall function because it is used for policy control by roles.
  • LIC-RFP
    This license is for using the wireless IDS and IPS functions of the Mobility Controller. Please purchase as needed.

(As of June 1, 2016)

I am considering purchasing the AP-205, does it come with a mounting kit?

No. A mounting kit is optional. Purchase AP-200-MNT-W2, AP-220-MNT-W1, or AP-220-MNT-W1W.

What is AP-AC-UN?

AC power adapter (18W) for indoor access points. It can be used with many access points including AP-205 and AP-215.

What is the difference between AP-205 and AP-205H?

The AP-205 is a product that is intended to be mounted on a wall or ceiling, and the AP-205H is a product that is intended to be placed on a tabletop, making it easier to install equipment.

Do you have an access point that supports 802.11ac?

yes. The 200 series, 210 series, 220 series, 270 series, and 320 series support 802.11ac Wave 1. (Model number examples: AP-205, IAP-205-JP, etc.) The 320 series also supports 802.11ac Wave 2. (Model number examples: AP-325, IAP-325-JP)
(As of May 16, 2016)

Can Aruba Networks 802.11ac compatible access points support 11ac Wave 2 with a software upgrade?

No. 11ac Wave 1 and 11ac Wave 2 differ in the wireless chipset itself built into the access point. The 11ac Wave 1 wireless chipset, not limited to Aruba Networks products, cannot support 11ac Wave 2 by upgrading the software.

Do you have outdoor access points?

yes. The 270 series is an outdoor access point.
(As of May 16, 2016)

What is the difference between the AP-220-MNT-W1 and AP-220-MNT-W2 mounting kits?

AP-220-MNT-W1 is a basic type and AP-220-MNT-W2 is a secure type. The photo shows the model in black, but a model number in white is also available separately.

aruba_faq_q8photo.jpg

What is the difference between the AP-220-MNT-W1W and AP-200-MNT-W2 mounting kits?

AP-220-MNT-W1W is a basic type and AP-200-MNT-W2 is a secure type. AP-200-MNT-W2 is a secure type mount kit compatible with 103 series and 200 series access points.

aruba_faq_q10photo.jpg

Are the management screens of Aruba Networks products in Japanese?

Management screens for instant access points, AirWave, and ClearPass are in Japanese. The Mobility Controller management screen is not localized in Japanese.

Does Aruba Networks provide cloud-managed wireless LAN?

Yes, you can manage instant access points by using the cloud management service "Aruba Central". Note that Aruba Central is not required as the instant access point has a built-in virtual controller.
(As of June 1, 2016)

I am considering purchasing an instant access point, but do I need a license or the like in addition to the access point itself?

Optional services such as cloud management services exist for instant access points, but purchasing these services is not required. Please note that the mount kit and AC power adapter are sold separately, so please purchase them as necessary.
(As of June 1, 2016)

Does it support Facebook Wi-Fi?

Yes, if it is an instant access point, Facebook Wi-Fi is compatible only with the main unit.
(As of June 1, 2016)

I would like to color the access points.

If you color the access point directly, it will not be subject to RMA. Therefore, if you want to color it, we recommend that you purchase an access point cover separately and color it.
(As of June 1, 2016)

Support related

What is the software support policy for Aruba Networks products?

Aruba Networks provides support under the following policy from August 1, 2013.
Aruba OS
Maintenance versions will be discontinued after 18 months from the first release date. (EOD: End of Development)
All support ends 24 months after the first release date. (EOST: End of Support)
InstantOS
Maintenance versions will be discontinued after 9 months from the first release date. (EOD: End of Development)
All support ends 24 months after the first release date. (EOST: End of Support)
AirWave, ClearPass
Maintenance versions will be discontinued after 12 months from the first release date. (EOD: End of Development)
All support ends 24 months after the first release date. (EOST: End of Support)

Aruba Networks Support Policy

(As of May 16, 2016)

Please tell me the support end date for each software version and each hardware.

See the Aruba Networks website below.

Aruba Networks End of Life

What happens if I don't renew my software or license maintenance?

ClearPass will stop functioning for online updates after the maintenance expiration date. ArubaOS and various licenses, InstantOS, and AirWave will not have functional limitations on the product even after the maintenance expiration date. If you do not renew your maintenance, we will not be able to provide any support.
(As of May 16, 2016)

Others

Can I use an access point purchased in Japan at overseas bases?

Regulations on radio waves differ in each country, so it is not possible to make a general judgment. In addition, it may not be possible to use it overseas depending on the model number and settings of the product. For details, please contact the distributor where you purchased the product.