Notice of revision of scope of maintenance services (April 1, 2025)

Dear Sir/Madam, We are pleased to hear that your company is doing well.
We would like to express our sincere gratitude for your continued patronage.
We would like to inform you that we have decided to make some changes to the "Scope of Maintenance Services (Dragos Products)".

■ Effective date: April 1, 2025

■ Changed scope of maintenance services
Scope of maintenance service (Dragos products) (Management number: 20240401)

■ Changes
Change "4 hours" to "6 hours" in the "③Dispatch of a maintenance technician to the installation site for the purpose of restoring equipment failure and shipment of replacement equipment" section of "On-site maintenance service"

that's all
We hope that you will understand.

For inquiries regarding this matter, please contact:
Macnica
Networks Company
* Macnica 's website "Support Information" site (https://www.macnica.co.jp/support/support_service/ Please contact us via the "Contacting us regarding other hardware maintenance services" link on the website.
Support hours: 9:00-17:00 on weekdays, excluding Macnica support holidays