Macnica Support -Macnica

Macnica Support Information

Macnica Support mainly provides support information for network and security related products through our website.

How to register

Click the application form link for the applicable product below.
Please enter the necessary information in the application form

Security business

→ You can scroll

Target product name	application form
Adaptive Shield	Click here for the application form
Barracuda	Click here for the application form
Broadcom (La La Viewer)	Click here for the application form
Broadcom (Symantec Endpoint Protection/Endpoint Detection and Response/Symantec Endpoint Protection Mobile)	Click here for the application form
Broadcom (SSLVA/SA)	Click here for the application form
Broadcom (PacketShaper)	Click here for the application form
Broadcom (ProxySG /CAS /WSS /MC /RP /WI /CloudSOC /ISG /SAC)	Click here for the application form
Citrix	Click here for the application form
CrowdStrike	Click here for the application form
CyberArk	Click here for the application form
Exabeam	Click here for the application form
F5	Click here for the application form
Forescout	Click here for the application form
Imperva	Click here for the application form
Infoblox	Click here for the application form
Island	Click here for the application form
Mandiant	Click here for the application form
Menlo Security	Click here for the application form
Mobile Iron	Click here for the application form
mxHero	Click here for the application form
Netskope	Click here for the application form
Okta	Click here for the application form
Ping Identity	Click here for the application form
ProofPoint	Click here for the application form
Pulse Secure	Click here for the application form
Radware	Click here for the application form
RiskIQ	Click here for the application form
Saviynt	Click here for the application form
Security Scorecard	Click here for the application form
Sift	Click here for the application form
Skyhigh Security	Click here for the application form
Tanium	Click here for the application form
Thales	Click here for the application form
Trellix (formerly FireEye)	Click here for the application form
Trellix (formerly McAfee Network Security Platform)	Click here for the application form
Trellix (formerly McAfee SIEM)	Click here for the application form
Trellix (formerly McAfee Endpoint Security)	Click here for the application form
Vectra	Click here for the application form

Network business segment

→ You can scroll

Target product name	application form
Aruba	Click here for the application form
Aruba EdgeConnect SD-WAN (Silver Peak)	Click here for the application form
Box	Click here for the application form
Cato Networks	Click here for the application form
DocuSign	Click here for the application form
Gigamon	Click here for the application form
OpenText	Click here for the application form
Pendo	Click here for the application form

Healthcare business

→ You can scroll

Target product name	application form
Binah	Click here for the application form

DX business

→ You can scroll

Target product name	application form
Databricks	Click here for the application form
Github	Click here for the application form
Lean Seeks	Click here for the application form
Splunk	Click here for the application form

AI business

→ You can scroll

Target product name	application form
CrowdANALYTIX	Click here for the application form
H2O.ai	Click here for the application form

login

Login to Macnica Support

Your account will be the email address you registered with.
If you have forgotten your password, please reset your password by clicking "Forgot your password?" on the login screen.
Old support site accounts cannot be used.

FAQ

1. After logging in, an error screen saying "An error has occurred. You do not have permission to access this page." is displayed.

Click the "macnica" logo on the upper left to go to the Macnica Support top page.

If you see the same error screen, your account does not have access. Please apply for registration from the application form of the target product.

If the Macnica Support top page is displayed, you have access rights for another target product, but you do not have access rights for that target product. We apologize for the inconvenience, but please apply for registration from the application form for the applicable product.

Error screen

top page

2. I want to change my account information (email address/name/company name) or delete my account

Please contact the support desk for the target product you are using.

3. I didn't receive the password notification email

Please check if the following e-mail is sorted as spam.

Subject: Please set a new password for Macnica Support
Sender domain: macnica.co.jp

If you cannot find this email, please contact the support desk for the target product you are using.

Four. You are subscribed to or using multiple products

We apologize for the inconvenience, but since access rights are required for each product, please apply for registration using the application form for each target product.