Notice of revision of maintenance service terms (April 1, 2024)
Dear Sir or Madam, I would like to express my gratitude for the continued success of your company.
Thank you very much for your continued support.
We have decided to change and consolidate the maintenance service terms for each product and unify their contents.
Accordingly, some provisions have been added, deleted, and revised.
You can check the changed contents below.
■Effective date: April 1, 2024
■Revised maintenance service terms
Maintenance Service Terms and Conditions (Macnica Networks Company) ver.20230105
Maintenance Service Terms and Conditions (Macnica Solutions) ver.20230105
Cato Networks Maintenance Service Terms (Macnica Networks Company) ver.C20230901
Cato Networks Maintenance Service Terms (Macnica Solutions) ver.C20230901
GeminiAppliance Maintenance Service Terms (Macnica Networks Company) ver.G20230105
GeminiAppliance Maintenance Service Terms and Conditions (Macnica Solutions) ver.G20230105
Gigamon Maintenance Service Terms (Macnica Networks Company) ver.20230105
Gigamon Maintenance Service Terms (Macnica Solutions) ver.20230105
Skyhigh Security (formerly McAfee-MWG_MWGCS) Maintenance Service Terms (Macnica Networks Company) ver.S20230105
Skyhigh Security (formerly McAfee-MWG_MWGCS) Maintenance Service Terms (Macnica Solutions) ver.S20230105
Broadcom Maintenance Service Terms (Macnica Networks Company) ver.20230105
Broadcom Maintenance Service Terms (Macnica Solutions) ver.20230105
ThalesCare Maintenance Service Terms (Macnica Networks Company) ver.TH20231002
ThalesCare Maintenance Service Terms and Conditions (Macnica Solutions) ver.TH20231002
Trellix (formerly McAfee-NS_MGT) Maintenance Service Terms (Macnica Networks Company) ver.T20230105
Trellix (formerly McAfee-NS_MGT) Maintenance Service Terms (Macnica Solutions) ver.T20230105
Vectra AI Maintenance Service Terms (Macnica Networks Company) ver.V20230105
Vectra AI Maintenance Service Terms (Macnica Solutions) ver.V20230105
■Revised provisions
Article 1 (Purpose)
Article 2 (Definitions) *Pre-revision Article 3
Article 3 (Target properties) *Article 2 before revision
Article 4 (Scope of maintenance services)
Article 5 (Validity Period)
Article 8 (Payment Terms)
Article 9 (Ownership of the replaced equipment) *Details have been changed to "Scope of maintenance service"
Article 10 (Exclusions) *Details have been changed to "Scope of Maintenance Service"
Article 11 (Pre-evacuation of configuration data, etc.)
Article 12 (Cooperation with maintenance services) *Details changed to "Scope of maintenance services"
Article 13 (Maintenance information)
Article 14 (Relocation of equipment)
Article 15 (Analysis of failed equipment) *Details changed to "Scope of maintenance services"
Article 19 (Outsourcing to a third party) *Maintenance service terms (Macnica Solutions) only
Article 20 (Handling of long-term equipment) *Details changed to "Scope of maintenance services"
Article 22 (Changes to Content)
Article 23 (Limitation of Liability)
Article 25 (Cancellation of maintenance service)
GeminiAppliance Maintenance Service Terms Only
Article 10 (Right to use the updated program) *Details changed to be described in the "Maintenance Service Instructions"
Article 17 (Equipment modification, etc.) *Details changed to be described in the "Maintenance Service Instructions"
that's all
We hope that you will understand.
Contact information regarding this matter
Macnica
Networks Company
* Macnica 's "Support Information" website (https://www.macnica.co.jp/support/index.html/ For inquiries regarding other hardware maintenance services, please see the "Contacting us regarding other hardware maintenance services" section on the website.
Support hours: 9:00-17:00 on weekdays, excluding Macnica support holidays
Notice of Revision to the Scope of Maintenance Services (April 1, 2024)
Dear Sir or Madam, I would like to express my gratitude for the continued success of your company.
Thank you very much for your continued support.
In line with this revision of the maintenance service terms, we have also revised the content of the scope of maintenance services.
You can check the changed contents below.
■Effective date: April 1, 2024
■Revised scope of maintenance services
Scope of maintenance services (Macnica Networks Company) ver.20230105
Scope of maintenance services (Macnica Solutions) ver.20230105
Scope of Cato Networks maintenance services (Macnica Networks Company) ver.C20230417
Scope of Cato Networks maintenance services (Macnica Solutions) ver.C20230417
Scope of Gigamon maintenance services (Macnica Networks Company) ver.20230105
Scope of Gigamon maintenance services (Macnica Solutions) ver.20230105
Skyhigh Security (formerly McAfee-MWG_MWGCS) maintenance service scope (Macnica Networks Company) ver.S20230703
Skyhigh Security (formerly McAfee-MWG_MWGCS) maintenance service scope (Macnica Solutions) ver.S20230703
Scope of Broadcom maintenance services (Macnica Networks Company) ver.20230105
Scope of Broadcom maintenance services (Macnica Solutions) ver.20230105
Scope of ThalesCare maintenance services (Macnica Networks Company) ver.TH20231002
Scope of ThalesCare maintenance services (Macnica Solutions) ver.TH20231002
Scope of Trellix (formerly McAfee-NS_MGT) maintenance services (Macnica Networks Company) ver.T20230703
Trellix (formerly McAfee-NS_MGT) Maintenance Service Scope (Macnica Solutions) ver.T20230703
Scope of Vectra AI Maintenance Service (Macnica Networks Company) ver.V20230105
Scope of Vectra AI maintenance services (Macnica Solutions) ver.V20230105
We hope that you will understand.
Contact information regarding this matter
Macnica
Networks Company
* Macnica 's "Support Information" website (https://www.macnica.co.jp/support/index.html/ For inquiries regarding other hardware maintenance services, please see the "Contacting us regarding other hardware maintenance services" section on the website.
Support hours: 9:00-17:00 on weekdays, excluding Macnica support holidays