solution
Application for evaluation machine

Box
Box
Establishment support (customer success)
Do you have a problem like this?
use is slow
do not continue
use is not widespread
There are many reasons for this...
Unclear use case
No training (insufficient)
Insufficient operational structure
Lack of power users
Future directions and roads
can't see the map

マクニカのカスタマーサクセスが一緒に課題を解決し、 Box最大利活用と御社のBox導入目的達成の支援をします
What is Customer Success (CSM)?

Our goal is to stay close to our customers through our installed products and help them maximize their ROI and their installed products.
Customer Success vs Customer Support

- Helping you reach your goals
- Supporting effective use of products
- long-term support
- Collaborate with sales, support and product teams


- specific problem solving
- Improve customer satisfaction
- Support for individual cases
- Activities by a single organization
Customer success and customer support are often confused. Customer support is passive, focused on specific issues and individual cases, and is a single-organizational activity. Customer Success, on the other hand, is proactive. Basically, after the product is introduced, it is almost always started after introduction support and construction are completed. We understand the customer's current situation and the purpose of use of the introduced product, and provide long-term support while solving problems toward the desired figure.
Need for customer success

Until the introduction of the product, the IT department takes the lead and in many cases proceeds smoothly. In fact, the more users there are, the longer the road from popularization to establishment of use will be, and the more often it will be implemented.
Using Customer Success, which can be done from planning to implementation together, not just the work of the introduction department, is the fastest way to maximize the use of the introduced product. Therefore, support for fixation is a prerequisite for product introduction, and we often see cases where it is described in the RFI of many companies.
Customer Success at Box

Box's customer success is aimed at helping maximize the effects of introducing Box and ROI as a trusted advisor in using Box. Specifically, using various methods such as usage status reviews and use case discussions described in the light blue circles, we divided them into three steps (establishment of usage, further utilization, and improvement of operations), and evaluated the introduction effect and ROI. We will help you maximize it.
Macnica customer success



- Confirmation of purpose of introduction
- Separation from other products
- Diffusion and development, usage establishment planning
- Confirmation of the current situation
- system confirmation
- Discovery of internal use cases
"Invitation to the User Conference/Contents Portal 'Macceed'" *Free of charge

Providing short videos explaining functions

Commentary videos are now available on the Youtube channel!
Useful tips and information that users will want to use unintentionally
The video explains in an easy-to-understand manner, such as usage examples for business situations.