Service name

CrowdStrike Holdings、Inc.

Macnica

Macnica and S&J

Prevent + Insight + OverWatch + Discover

Prevent or Prevent + Insight

Japan, overseas

Japan

*For overseas correspondence, please contact us separately.

24/365

24/365

In order for CS to handle everything from management, monitoring, and response

No notification of analysis results.

If the detection requires repair, after repair is completed

We will inform you of the response result as a repair report.

* Threat analysis results will be included in the remediation report.

Email in Japanese

*Contact us separately for emergency phone notifications.

*Please contact us for English support

E-mail correspondence in Japanese (English can also be selected)

*Emergency phone calls from CS can be selected in Japanese or English, available 24/365

* E-mail correspondence is usually from 9:00 to 17:00 from Monday to Friday, and 24/365 in case of emergency.

Email support in Japanese

*24/365 email support

* Supports 24/365 phone notifications in case of emergency

Installation/upgrading, configuration tuning, alert monitoring/response/investigation/reporting, report provision

Alert monitoring, investigative reporting, device isolation, device threat removal

*Fast forensic investigations, periodic reports, etc. are also available separately.

Yes with conditions

*Consultation required depending on the content

Possible

Product management (such as module upgrades and policy tuning)

Implemented on the service side

* Customers can view only the management console
(Provision of services according to prior agreements* between customers and vendors)

performed by the customer

*Can be supported by our product support

SLAs: Yes

・Critical alert: 1 hour until response start

・High and Medium alerts: 2 hours to respond

・Inquiry: 2 hours until response start

SLOs: Yes