We are taking measures to prevent infection on a daily basis against the COVID-19. Regarding hardware maintenance services for network and security-related products, the outsourced call center engineers must thoroughly implement infection prevention measures in accordance with the rules of each outsourcer, and take "distribution measures to multiple locations" as much as possible. So, even in the unlikely event that an infected person or a close contact person is confirmed, we are taking measures to prevent the maintenance service from completely stopping.
Current Status (as of February 10, 2022)
Due to the recent rapid spread of infection nationwide, depending on the infection situation in each region, there may be a shortage of workers who can handle the restrictions on coming to work due to the period of home medical treatment, and we may consult with you about adjusting the date and time of on-site work. .
We apologize for the inconvenience and concern for our customers, but we ask for your understanding and cooperation.
なお、通常の保守体制については、下記をご確認ください。
https://www.macnica.co.jp/support/
※状況に変化があり次第、弊社ホームページにてお知らせいたします。
Maintenance System in the Event of an Infected Person
It is assumed that the personnel who can respond will be adjusted from other nearby bases. Response time will be best effort at that time.
When Tokyo (surrounding area or other specific areas) locks down
The maintenance system will be maintained, but it will be a best effort response depending on the situation at that time. We cannot make any promises such as rushed SLA.
We would appreciate the understanding and cooperation of all of our business partners.