Reconsideration of security measures triggered by the expiration of existing product licenses that are slow to support macOS

BASE operates a service such as "BASE" that allows anyone to easily create an online shop. The total number of online shops opened by this service has exceeded 1.7 million in the 10 years since the service started, and the number of openings has been No. 1* for 5 years in a row. Until now, the company has provided a rate plan with no initial or monthly costs and only a settlement fee, but from April 2022, a new rate plan, the "Growth Plan" will be added. As a result, even if the shop expands and the sales scale increases, it is now possible to significantly reduce the settlement fee. In this way, the company strives to improve its services on a daily basis in order to support the growth of its customers.
* Survey of online shop services used when opening an online shop within the last year (February 2022, survey contractor: Macromill)
The company currently uses about 200 Mac PCs and about 100 Windows PCs for business, for a total of about 300 terminals. Mac PCs are mainly used by creators such as designers and developers, and Windows PCs are mainly used by people in charge of sales and general affairs. We have been using an anti-virus product from a certain company as a security measure for these terminals, but this product had the problem of being slow to support macOS. Atsushi Hamatani of Service Performance Group and Corporate Infosys Group said, "Existing antivirus products are not compatible with the new OS macOS Big Sur and M1 Mac, and designers and developers who want to use the latest OS on high-performance terminals It was stressful for everyone,” he recalls.
Furthermore, there was also the problem of network security concerns. In early 2021, due to the effects of the raging COVID-19 the company quickly established a telework system and ensured the security of PCs and networks at that time. However, in recent years, there has been an increase in cyberattacks that bypass antiviruses, and considering the use of a wide variety of SaaS applications, it has become necessary to further strengthen security.

Therefore, the company responded to antivirus and EDR (Endpoint Detection and Response) as the license expiration date of existing products approached.The support side was not satisfactory, such as not coming. Against this background, the companyI decided to look into the product.

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