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 Notice of product name change (2010/02)

Support page

For customers who have purchased or are using the free trial version, please also use the following support page. You will need your ID and password to use it.

  • Your account will be the email address you registered with.
  • If you have forgotten your password, please reset your password by clicking "Forgot your password?" on the login screen.
  • Old support site accounts cannot be used.

You can view the following information by registering to view the support page.

FAQ Frequently Asked Questions and Answers
document User's guide, etc.
(Product manuals for past products)
Technical information Various technical information documents for past products
download Correction module for past products

Support page Account registration

Click here if you are a new customer registering for the Support Browsing Service

After completing the registration, we will send you an e-mail "Macnica Support Registration Completion Information" containing the access information.

Support status

We will inform you about the support status of each product, each version, and the end of support.

Citrix Ready

If you are considering using Exceed in a virtual environment that combines Citrix's XenApp and XenDesktop,herePlease confirm

Inquiry format

If you have any technical questions about the product, please include the results of the preliminary confirmation as described in "Troubleshooting".
Please fill in the information in the form below and send an email to our support desk.

Support is available for questions from customers who have signed up for a maintenance contract and customers who are verifying the operation of the evaluation version. Please note that we may not be able to answer questions from customers who have not signed up for a maintenance contract.