"When Trouble Occurs"

If you experience a problem when using one of our support products below, please let us know if there is anything you would like us to check in advance in order to isolate the cause.

Our support products

• Exceed
• Exceed TurboX
• Exceed on Demand
• NFS Client/Solo
• SOCKS Client

Things to check in advance

• Please check if the issue occurs/doesn't occur when connecting from the same client machine with another user.
• Please check whether the error occurs or does not occur when connecting with the same user from another client machine.
• Please check whether this occurs or not when connecting from the same client machine to another machine with the same OS with the same user.
• Please check whether the event does not occur when not using our support product, or whether it occurs or does not occur when the user performs the same operation after logging in locally to the OS of the connected host machine.

• Exceed
  In the case of Exceed, make an equivalent connection from another device that has the same OS as the host device to which you are connecting, and check whether it occurs or not when you perform the same operation.
• Exceed TurboX / Exceed onDemand
  In the case of Exceed TurboX/Exceed onDemand, make an equivalent connection from the Connection Node machine/Connection Server machine, and check whether it occurs or not when the same operation is performed.

- Connection example) *For Linux OS
$ telnet IP address of the target host machine OS
$ ssh IP address of the target host machine OS

For XDMCP connections:
$ Xephyr :1 -query IP address of the target host OS &