Okta
Octa
Support browsing service for maintenance service users and partners
This page is exclusively for users who have subscribed to the maintenance service and sales partners. An ID and password are required for use.
- Your account will be the email address you registered with.
- If you have forgotten your password, please reset your password by clicking "Forgot your password?" on the login screen.
- Old support site accounts cannot be used.
What is Macnica Support?
Macnica Support is a support site for Okta WIC/CIC (Auth0) users.
Macnica Support account registration
This page is exclusively for users and sales partners who have subscribed to the maintenance service. An ID and password are required for use.
If you do not have an account, please register here.
If you are considering new or maintenance changes, please click here → okta@macnica.co.jp
Even if you have previously registered for support viewing with another product, you will need to register for an Okta WIC/CIC (Auth0) account, so please apply for viewing registration below.
Support page Account registration
Click here if you are a new customer registering for the Support Browsing Service
After completing the registration, we will send you an e-mail "Macnica Support Registration Completion Information" containing access information.
Information provided on Macnica Support
We have posted more than 200 articles on Okta WIC/CIC (Auth0), including FAQs and procedure manuals regarding products for users.
Some of the setting procedures are posted on our website, but Macnica Support has more information for maintenance contract users and is updated from time to time.
quality of support
We provide high-quality support that only Macnica can provide.
- We have support system engineers who are familiar not only with product specifications but also with cloud in general.
- Accumulating knowledge of collaboration with other companies' products
- Conducted direct requests and knowledge collection to Okta
- Limited number of Okta Tech Champions worldwide
Customer ratings for support
When your inquiry is closed, we will introduce you to the results of the survey that you completed.
- Were you able to respond at an appropriate speed? 4.67/5.0 perfect score
- Were your answers thorough and easy to understand? 4.76/5.0 perfect score
- Were you able to understand the intent of the question and the customer's situation? 4.62/5.0 perfect score
(Response period: June to October 2023, number of responses: 52)
actual comment
- The information that we needed to convey to Okta was presented in a package that took into account our intentions, and all we had to do was answer yes or no, which made it very easy and helpful.
- Thank you for your quick response.
- I am grateful for your solid support regarding the points that I was unable to confirm due to the license structure. In addition, we were able to provide instructions to our customers smoothly because the precautions were clearly written down.
Support for Okta WIC (free)
In addition to regular technical support, we provide the following two support extensions free of charge.
1.Customer tenant access through Macnica Support
When troubleshooting, our support will access the customer's Okta tenant and conduct an investigation in order to accurately understand the customer's issue and quickly identify the cause.
*What is done when accessing a tenant is `` collection of settings/log information'' and does not ``change settings'' or ``collect personal information (user information).''
2. Accumulation of customer information at Macnica Support
By understanding the customer environment in advance, we aim to provide appropriate and speedy responses to customer inquiries.
- We may collect basic information about your environment when accessing your tenant. *Tenant access allows customers to view their personal information, but the Company will not use any of the personal information that has become viewable.
- The basic information collected will be stored appropriately within the company and will be used as a reference for responding to your next inquiry. The information will only be used to support our Okta products.
Support for Okta WIC (paid)
We offer two paid support plans to utilize Okta Workflows.
1. Workflows operation agency support
For customers who find it difficult to operate the service on their own, this plan includes hearing about the customer's issues and requirements, providing flow use cases and sample flows, and providing flow operation support.
2. Workflows trial support
This plan provides Workflows training for administrators and flow creation lectures/reviews during the start-up phase for customers who aim to operate the service in-house in the future.
Inquiry/Document request
In charge of Macnica Okta Co., Ltd.
- TEL：045-476-2010
- E-mail：okta@macnica.co.jp
Mon-Fri 8:45-17:30