"Solutions utilizing customer data" to improve CX (customer experience)

The "Customer Data Utilization Solution" realizes the integration of customer IDs and customer data, and provides comprehensive support from integrated management to visualization of customer information.

Do you have any of these concerns when trying to differentiate your CX?

Three Disconnects that Prevent Data Utilization

Assess your current enterprise situation and develop a plan for data and identity integration
We provide one-stop support from implementation to operation!

Eliminate customer ID fragmentation

Using Okta Auth0, you can seamlessly and securely integrate different authentication platforms, creating a one-user, one-ID environment and improving the efficiency of data analysis.

After the integration, we can expect improved usability and reduced maintenance costs.

One platform to unify data

By aggregating, processing and integrating data distributed both inside and outside the company, we make customer data usable.

AI model development and BI report creation can be done on the same platform, allowing for consistent data utilization.

One-stop service from assessment to customer ID and data integration and visualization

When each department tries to improve CX in their own way, it becomes difficult for the team to work together and set priorities.

Therefore, it is important to first identify the comprehensive issues that need to be addressed in order to create value.

Macnica will provide total product coordination, from assessment to confirmation of required functions for the introduction of Okta Auth0 and Databricks, to implement the optimal data infrastructure for customers.

This enables efficient system management and optimal customer analysis.

By connecting Okta Auth0 and Databricks as technologies that realize ID management and data integration, customer data is not fragmented,

It enables one-to-one customer approaches using high-quality data under centralized management!

Companies will be able to provide services that utilize high-quality customer data, and can expect to see increased customer retention rates and improved LTV (customer lifetime value).