Network Security Technical Support
Technical Support Services
We provide technical support services to ensure our customers can use our products with peace of mind.
For details on the standard support for each product, please see here.
Macnica Support Information
- Macnica Support mainly provides support information for network and security related products through our website.
- For inquiries, please use the "Contact Us" button (top right) on the website of the relevant product and fill out the inquiry form.
- Please register an account to use this service.
Access rights will be granted for each applicable product, so please apply for registration for each product.
Your account will be the email address you registered with.
If you have forgotten your password, please reset it by clicking "Forgot your password?" on the login screen.
Support service hours
[Monday to Friday] 9:00-17:00
Support Holidays
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Saturdays, Sundays, and public holidays
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Our designated holidays
Friday, May 22, 2026
Friday, November 6, 2026
December 29, 2026 (Tuesday) - January 3, 2027 (Sunday) New Year's holiday
Network Security Service Details
Semiconductor Support Information
See below for support information for semiconductor-related products.