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Macnica Support Information

At Macnica Support, you can view product support information, etc. Access rights are granted for each product, so please register for each product separately.
Please click on the relevant product below and enter the required information in the application form.

  • If you create an account using any other application form, you will not be granted access.
  • Your account will be the email address you registered with.

List of target products

Security business

Network business segment

DX business

AI business

Target product name
CrowdANALYTIXのロゴ画像
CrowdANALYTIX
H2O.aiのロゴ画像
H2O.ai

FAQ

1. After logging in, an error screen saying "An error has occurred. You do not have permission to access this page." is displayed.

Click the "macnica" logo on the upper left to go to the Macnica Support top page.

ログイン後、「エラーが発生 このページにアクセスする権限がありません。」とエラー画面が表示される

Error screen

ログイン後、「エラーが発生 このページにアクセスする権限がありません。」とエラー画面が表示される

top page

If you see the same error screen, your account does not have access. Please apply for registration from the application form of the target product.

If the Macnica Support top page is displayed, you have access rights for another target product, but you do not have access rights for that target product. We apologize for the inconvenience, but please apply for registration from the application form for the applicable product.

2. I want to change my account information (email address/name/company name) or delete my account

Please contact the support desk for the target product you are using.

3. I didn't receive the password notification email

Please check if the following e-mail is sorted as spam.

  • Subject: Please set a new password for Macnica Support
  • Sender domain: macnica.co.jp

If you cannot find this email, please contact us using this contact form.

Four. You are subscribed to or using multiple products

We apologize for the inconvenience, but as access rights are required for each product, please apply for registration using the application form for each applicable product.