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Island

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This is a support browsing service exclusively for users who have contracted for Island products. An ID and password are required for use.

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Products	Island products licensed from Macnica
Support Desk	Macnica Support Site
Support hours	Weekdays 9:00-17:00 (Japan time) The above does not include public holidays, New Year's holidays, and company designated holidays.
Supported Languages	Japanese
Response SLA	None (best effort)
Overview of Support Provided	Product specification research/confirmation Support for investigating the cause of failures/isolation/dealing with Island support Providing information on the Macnica support site
Notes	The following are outside the scope of support: Telephone/web conference and on-site support upon request from the customer Urgent requests due to deadlines for construction, etc. Response to custom RPA created using Island's "Create a custom module" function Other support not listed in the next section "Details of Support Provided"

① Product specification investigation/confirmation	We provide technical QA regarding Island product specifications, configuration methods, etc. after installation/during operation. In principle, information provided regarding Island product specifications is limited to the extent that Island has made public. We can provide information on general configuration methods for Island products, but answers that involve design based on the customer's implementation environment are outside the scope of our support.
② Support for investigating the cause of failures/isolation/dealing with Island support	We will assist customers in isolating unexpected behavior or behavior that differs from specifications of Island products and will investigate defects in Island products. Please note that you will be responsible for isolating the problem (whether it is a problem with the Island product or not). Our support team will provide the necessary assistance in isolating the problem. If our support team determines that the issue you inquire about is not a problem caused by Island products, our support team will not provide any further support.
③Providing information on the Macnica support site	We provide product information in Japanese on our own support site.

Macnica Island, Inc.

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Weekdays: 9:00-17:00