Notice of discontinuation of MAG series made by Pulse Secure
July 13, 2016
Macnica
Sales management department
Network Innovation Sales Department Section 2
Pulse Secure product sales representative
Greetings
I would like to congratulate you on your continued good health. We would like to express our sincere gratitude for your continued patronage.
We would like to inform you that the following Pulse Secure products that we have been selling will be discontinued. Thank you very much for your many years of patronage. If you have any questions, please contact us at the contact information below.
Best regards
Record
1. Discontinued Products and End of Sale Dates
| Discontinued product | Manufacturer sales end date | Last order date for us |
|---|---|---|
| MAG2600 series MAG4610 series MAG6610 series MAG6611 series MAG-SM160 series MAG-SM360 series MAG-RK1U MAG-RK1U2 MAG-RK1U4 MAG-RK2U MAG-CM060 MAG-FT060 MAG-HD060 MAG-PS260 MAG-PS661 MAG-PS662 BOX-MAG**** |
December 31, 2016 | December 13, 2016 |
*Please note that we cannot accept orders after the final order date above.
2. Successor model
PSA300 series, PSA3000 series, PSA5000 series, PSA7000 series
3. Future support
| schedule | Overview |
|---|---|
| 2016/12/31 | End of sale of the above products by Pulse Secure. |
| 2016/12/31 | Operation guarantee for new software versions released after this date has ended. |
| 2019/12/31 | After this date, we will stop providing patches and hotfixes for the appliance series. |
| 2020/12/31 | Acceptance of maintenance renewal by Pulse Secure has ended. |
| 2021/12/31 | End of all support by Pulse Secure. |
- For customers who have a contract for direct support (SVC maintenance) with Pulse Secure, please contact Pulse Secure separately regarding the termination date of reception, etc.
- Our support services, including hardware and software support, are basically provided according to the above Pulse Secure support schedule.
- For the OS software support schedule, please refer to the OS release guide to be announced in the future, or visit Pulse Secure and our support site.
It is necessary to complete the order and renewal process properly from our company to Pulse Secure by the end date of sales and acceptance of Pulse Secure. Therefore, if you are planning to place an order or renew, please place your order with us at least 10 business days before the end of acceptance of Pulse Secure. We may not be able to respond to any inquiries made after that time.
Four. Regarding retroactive maintenance renewal after the end of the maintenance contract period
As a policy of Pulse Secure, maintenance renewal of discontinued products can be renewed only during the maintenance contract period in principle. In the unlikely event that a customer wishes to retroactively renew maintenance after the expiration date of the maintenance contract, in principle, retroactive maintenance renewal cannot be performed.
We ask that you place your order at least 10 business days prior to the end of your maintenance contract period.
5. Regarding parts for replacement in the event of a failure, the parts in the product may differ when it becomes a successor product. Please note.
Contact information
| Macnica Pulse Secure product manager |
||
| TEL | ： | 045-476-2010 |
| ： | pulsesecure-sales@macnica.co.jp | |