Macnica launches "TechTouch," a digital adoption platform – integrating with "Box" to promote adoption and ensure widespread use.

Macnica (Headquarters: Yokohama City, Kanagawa Prefecture, Representative Director and President: Kazumasa Kazumasa Hara, hereinafter referred to Macnica) announced today that it has entered into a sales agency agreement with TechTouch Co., Ltd. (Headquarters: Chuo-ku, Tokyo, Representative Board Director and CEO: Naka Inuta, hereinafter referred to as TechTouch) and has begun offering "TechTouch," a digital adoption platform (hereinafter referred to as DAP) that enables the utilization and establishment of business systems without coding. By integrating with "Box," an intelligent content management platform handled by Macnica, we will further promote the utilization and establishment of Box.

■The background behind the demand for DAPs and the characteristics of "TechTouch"
In recent years, while companies have seen advancements in the sophistication and functional expansion of their business systems, many have observed that these systems are not being fully utilized after implementation, failing to realize their full potential. In particular, companies with a large number of users face challenges such as inconsistent understanding of operation and operational rules, leading to a lack of widespread adoption, and increased workload and reliance on individual expertise due to concentrated inquiries to the IT department and an operational structure dependent on human support.

Amidst this environment, the DAP market, which guides users through system usage on screen and supports adoption, is growing rapidly. "TechTouch" is a domestically produced DAP solution with the following features:

▼ Improve UI/UX intuitively with no coding
Operations staff can freely create and update user guides using a no-code editor. This allows for the rapid creation of user-friendly UI/UX that users can operate without confusion.

▼ Display real-time operation guide on the business system screen.
At critical moments requiring decision-making, such as when configuring sharing settings or managing permissions, guides are overlaid on the screen. This helps users make the best decisions on the spot.

■ Integration of "TechTouch" with Box
Macnica, as a primary distributor of Box in Japan, has supported the implementation of Box for over 3,000 companies. Box continues to evolve and expand daily, becoming a platform that supports a wide range of use cases, including business efficiency improvements and enhanced security based on content, and the utilization of generation AI. Quickly disseminating its abundant functions to the workplace and accelerating optimal operation in line with corporate policies is an essential element in maximizing the value of Box. Based on the knowledge cultivated through Macnica 's Box implementation and utilization support, by supporting the integrated use of "TechTouch," it becomes possible to further promote and establish Box utilization without increasing the workload.

<Examples of Box utilization that can be achieved through integration>
▼ Operation guide and navigation display on the Box screen
It's possible to overlay operating procedures and important notes as guides on the Box screen. This helps users proceed with their work without getting lost, even when dealing with Box-specific operations such as sharing settings and permission management.

▼ Box AI for Hubs can be placed on other system screens.
It is possible to embed Box AI for Hubs prompt input screens within pages of other business systems. This creates an environment where AI can extract and provide necessary information from the vast amount of documents stored in Box without requiring users to switch between business screens.

▼ Restricting unintended document use through masking
For example, it's possible to automatically control the use of Box AI based on confidential document labels. This prevents unintended use and ensures secure operation in accordance with company policies.

■Future developments
Going forward, Macnica will consider integrating "TechTouch" with other business systems it handles, and will support customers in improving the utilization of their business systems.

In making this announcement, Masanori Ayanokoji, Executive Officer VP of Strategy/Alliance at TechTouch Co., Ltd., stated the following:
"We are very pleased to be collaborating with Macnica to launch TechTouch. By combining Macnica 's expertise in SaaS implementation and utilization support with TechTouch's digital adoption mechanism, we will support the promotion and establishment of system utilization within companies."

[Click here for product details]
URL: https://www.macnica.co.jp/business/security/manufacturers/techtouch/index.html

[For product inquiries, please contact us here]
Macnica TechTouch Product Team
E-mail: techtouch-sales@macnica.co.jp

*Company names and product names mentioned in this text are trademarks or registered trademarks of Macnica and each company.
*The information published in the news release (including product price, specifications, etc.) is current as of the date of announcement. Please note that the information may be subject to change without prior notice.