Radware

Radware

Notice of end of new handling of Radware products

Lucky day in March 2020

Macnica
Radware Sales Team

Notice of end of new handling of Radware products

Greetings

Dear Sir, I would like to congratulate you on your continued prosperity. We would like to express our sincere gratitude for your continued support.

We have decided to terminate the provision of Radware's products. Thank you very much for your patronage over the years. If you have any questions, please feel free to contact our sales representative.

Best regards

Record

1. Discontinued products

All Radware products including the following product series.

  • Alteon series (load balancer products/multi-homing products)
  • DefensePro series (DDoS countermeasure appliance products)
  • Cloud DDoS Protection Services DDoS Countermeasure Service

*The Appdirector series and LinkProof series have been discontinued as of the end of December 2018.

2. New sales end date

September 30, 2020 (valid until September 23, 2020)

3. Upcoming Radware Product Distributors

We will continue to actively sell Radware products through the following distributors.

Terilogy Co., Ltd. Radware product sales representative

4. Inquiries regarding this matter

Macnica Radware Sales Team

Support browsing service for maintenance service users and partners

This is a support browsing service exclusively for users who have subscribed to maintenance services for Radware products and sales partners.
An ID and password are required for use.

Login to Macnica Support
  • Your account will be the email address you registered with.
  • If you have forgotten your password, please reset your password by clicking "Forgot your password?" on the login screen.
  • Old support site accounts cannot be used.
  • Even if you have previously registered for support browsing with another product, you will need to register for a Radware account, so please apply for browsing registration below.
  • Please note that users who have subscribed to the maintenance service will be canceled if they do not renew after one month from the expiration of the maintenance contract.

This support site provides the following information necessary for operation.

  • Product Specifications
  • Fault Isolation Procedure Guide
  • Setting procedure, etc.

Support page Account registration

Click here if you are a new customer registering for the Support Browsing Service

Application for viewing support

For Customers Before Subscribing to Maintenance Service

If you have any questions before subscribing to the maintenance service, please contact us below.

Macnica
In charge of Radware

Maintenance service

Each Radware product series undergoes incoming and outgoing inspections at the Network Service Section, and only products that pass the inspection are shipped to customers. We take all possible measures to ensure the quality of our products, but in the unlikely event that hardware fails or software malfunctions, we ask that you subscribe to the following maintenance service.

  • Radware Certainty Support (annual) *required
  • オンサイト保守サービス（年間）
  • Spot hardware repair cost

Radware Certainty Support (annual)

Each product series of Radware is equipped with dedicated software for each hardware, and is designed so that new functions can be added by upgrading the software.
In the first year of purchase, support is free of charge only for customers who have registered as users, but after the next year, the service will be charged.
If you apply for this Certainty Support, you will be able to obtain and use software with the latest functions in the future as many times as you like within the contract period (1 year contract).
Also, even if the software causes a problem, if the software is supported by the manufacturer, you can obtain a corrected version later for free.

content

  • Support viewing service access rights (account issuance)
  • Download the latest software (provide decompression key)
  • Macnica Help Desk Support (email support)
  • Supports hardware send-back (after failure confirmation)
    - It will take about 2 weeks after you send us the broken device.

オンサイト保守サービス（年間）

In addition to the content of Certainty Support, this service provides on-site support in the event of a failure. After confirming the failure of the equipment subject to maintenance, engineers from the nearest 130 service centers nationwide will visit the failure site and carry out recovery work by replacing the failed product with a substitute on-site. You can choose from two types of service hours: 9:00 to 17:00 on weekdays and 24 hours a day, 365 days a year.

*Depending on the alternative device, replacement work may occur twice.

  1. On-site hardware adjustment in case of failure
  2. Replacement machine service and on-site replacement work
  3. Radware software support

On-site hardware adjustment in case of failure

1-1. Sales end date

December 27, 2018

Product No Model name
19038100 AppDirector 208 ODS VL
19038102 AppDirector 508 ODS VL
19038103 AppDirector 1008 ODS VL
19038104 AppDirector 2008 ODS VL
19038105 AppDirector 4008 ODS VL
19238100 AppDirector 208 ODS VL (Dual Power Supply)
19238102 AppDirector 508 ODS VL (Dual Power Supply)
19238103 AppDirector 1008 ODS VL (Dual Power Supply)
19238104 AppDirector 2008 ODS VL (Dual Power Supply)
19238105 AppDirector 4008 ODS VL (Dual Power Supply)
19038110 AppDirector 208 ODS VL XL
19038111 AppDirector 508 ODS VL XL
19038112 AppDirector 1008 ODS VL XL
19038113 AppDirector 2008 ODS VL XL
19038114 AppDirector 4008 ODS VL XL
19238110 AppDirector 208 ODS VL XL (Dual Power Supply)
19238111 AppDirector 508 ODS VL XL (Dual Power Supply)
19238112 AppDirector 1008 ODS VL XL (Dual Power Supply)
19238113 AppDirector 2008 ODS VL XL (Dual Power Supply)
19238114 AppDirector 4008 ODS VL XL (Dual Power Supply)
19038004 AppDirector 1016 ODS2
19038005 AppDirector 2016 ODS2
19038006 AppDirector 4016 ODS2
19039001 AppDirector 8016 ODS3
19039002 AppDirector 12016 ODS3
19039003 AppDirector 16016 ODS3
19239004 AppDirector 20016 ODS3
19080000 LinkProof 108 ODS VL
19080001 LinkProof 208 ODS VL
19080002 LinkProof 1008 ODS VL
19080003 LinkProof 2008 ODS VL
19080004 LinkProof 4008 ODS VL
19280000 LinkProof 108 ODS VL (Dual Power Supply)
19280001 LinkProof 208 ODS VL (Dual Power Supply)
19280002 LinkProof 1008 ODS VL (Dual Power Supply)
19280003 LinkProof 2008 ODS VL (Dual Power Supply)
19280004 LinkProof 4008 ODS VL (Dual Power Supply)
19038031 LinkProof 1016 ODS2
19038032 LinkProof 2016 ODS2
19038033 LinkProof 4016 ODS2
19280005 LinkProof 8016 ODS3
19280006 LinkProof 12016 ODS3
19280007 LinkProof 16016 ODS3
1-2. Products recommended for migration

Alteon series

*The optimal successor model for Alteon will change depending on the specifications and throughput of each model. Please contact our sales representative for details.

1-3. Platform manufacturer support period
  • Software maintenance end date: December 31, 2020
  • End of hardware support date: December 31, 2023

* AppDirector 108 (product number: 19038106) has already been discontinued on March 31, 2015, but the support end date will be the same period as above.

1-4. Macnica networks software + on-site support period

Due to the end of manufacturer support above, we will end the software and on-site maintenance service for the target model on the following date.

  • Macnica networks support end date: December 31, 2023
    (December 15, 2022 is the final renewal deadline for the maintenance contract.)