Numara Rapid Tracker

Auspicious day in September 2015
Macnica
Niscom Co., Ltd.

Greetings
I would like to congratulate you on your continued prosperity and prosperity. Thank you very much for your continued patronage.

We would like to inform you about future support and provision of new/additional licenses for the RapidTracker series (RapidTracker) as follows.

Best regards

Record

RapidTracker は、ビー・エム・シー・ソフトウェア株式会社（以下、BMC）FootPrints Service Core（以下、FootPrints）を、株式会社マクニカ（以下、マクニカ）が日本語にローカライズし、国内のお客様にご提供しているものです。

Currently, in Japan, Macnica is providing the latest Japanese localized version of RapidTracker9, including support services, as the sole domestic agent. For customers whose support service contracts end after the end of August 2015, we would like to inform you that support services and new/additional licenses from Macnica will be discontinued.

In addition, BMC's sales partner Niscom Co., Ltd. (hereinafter referred to as Niscom) will begin providing support services and new/additional licenses for RapidTracker9 from September 1, 2015. By signing a new contract with Niscom, eligible customers will receive support services and new/additional licenses from Niscom.

RapidTracker9 support flow

  • Until August 31, 2015
    User → (RapidTracker support partner) → Macnica → BMC
  • After September 1, 2015
    User → (RapidTracker support partner) → Niscom → BMC
    *Support response history managed by Macnica will be provided to Niscom with your consent.

In addition, for cases where the support service contract with Macnica continues after September 1, 2015, Microsoft's extended support period is the longest (currently July 9, 2019), and Macnica will provide support services and new We will continue to provide additional licenses.

Support service overview

The support services provided by Niscom are as follows.

  • Support hours: 9:00 am to 5:00 pm, Monday to Friday (excluding company holidays)
  • Inquiries: Niscom-specified e-mail address *We will notify you when the maintenance contract is concluded.

Future product roadmap

Niscom plans to provide the Japanese localization function of FootPrints12 (available from BMC), the successor version of RapidTracker9, this winter. FootPrints12 builds on the capabilities of RapidTracker9 with updates designed to increase user satisfaction and productivity, including a sleeker, more customizable GUI and access to all features from mobile devices. Until now, only the English version was provided, but with the Japanese version, we will provide an easier-to-use environment for domestic users.

Compatible environment

  • OS
    Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2 *Only 64-bit versions are supported
  • database
    Microsoft SQL Server 2008 and 2012 are scheduled to be supported by the FootPrints12 Japanese localization function.
  • browser
    IE is supported up to the latest IE11. In addition, it also supports Mozilla Firefox, Google Chrome, and Apple Safari. And since FootPrints12 is mobile-friendly, it's also compatible with Chrome for Android and Safari for iOS.

Upgrading from RapidTracker9 to FootPrints12

There are two major versions between RapidTracker9 and FootPrints12, so you can't upgrade directly. Therefore, Niscom is currently verifying the migration method from RapidTracker9 to FootPrints12. We will make an announcement when it is released.

Niscom Co., Ltd.

Niscom's strength lies in operational services centered on IT infrastructure. Based on the operational know-how that we have cultivated since our founding, we have systematized the "optimal operation of customers' IT assets" as a service. Our high-quality, stable, and efficient services are highly rated by our customers, and we continue to provide these services to Japan's leading data centers and corporate information system departments.

Company Profile

company name ： Niscom Co., Ltd.
location ： 1-15-21 Shibuya, Shibuya-ku, Tokyo Pola Shibuya Building 6F
representative ： Representative Board Director Onoe
Established ： February 1972
Capital ： 100 million yen
Business ： Outsourcing business, business support business
URLs ：

http://www.niscom.co.jp/

In providing support services and license sales from Niscom, the three companies, including BMC, will work together to further improve our services, so we ask for your continued support and patronage. I would like to express my gratitude.

that's all