1. Discontinued products

All Citrix Systems products including the following product series

• Citrix ADC series (formerly NetScaler series)
• Citrix SD-WAN series (formerly NetScaler SD-WAN series)
• Citrix Virtual Apps and Desktops (former XenApp/XenDesktop series), etc.

2. New sales end date

March 31, 2020 (valid until March 25, 2020)

3. Customers who have subscribed to various Maintenance / CSS Select

We will continue to provide services through our technical support window. You can also renew your contract.

[Applicable contracts]

• Gold maintenance
• Silver maintenance
• Bronze Maintenance
• CSS Select (formerly Software Maintenance)

[Service contents]

It conforms to the contents described in "Citrix Systems Maintenance Guide".

4. Customers who have subscribed to the advance send-back maintenance service / on-site maintenance service

We will continue to provide services based on our on-site maintenance service agreement. You can also renew your contract.

[Applicable contracts]

• On-site maintenance service (9:00-17:00 on weekdays/24 hours a day, 365 days a year)
• Advance send back maintenance service

5. Inquiries regarding this matter

Exclusive support browsing service for maintenance service subscribers

This is a support viewing service exclusively for users who have subscribed to the maintenance service of Citrix NetScaler/Citrix NetScaler Application Firewall. An ID and password are required for use.

• This service is for customers who have subscribed to the software maintenance service.
• Please note that this service will be canceled if you do not renew after one month from the expiration of the maintenance contract.
• Even if you have previously registered for support with other products, you will need to register for a Citrix account, so please apply here.

This support browsing service provides the following information necessary for operation.
In addition, we will inform you of new OS releases and critical failure information by e-mail.

• Version upgrade procedure
• Fault Isolation Procedure Guide
• Setting procedure
• Precautions for installation
• Citrix announcement information, etc.

Support page Account registration

Click here if you are a new customer registering for the Support Browsing Service

Please note that we may refuse to apply for pre-registration.

End of Sale of Citrix NetScaler Hardware

*Users who have subscribed to software maintenance are eligible.

Citrix NetScaler Software Support Policy

• Notice of Status Change (NSC)
  Indicates the date the software is scheduled for official End of Maintenance and End of Life.
• End of Maintenance - EOM
  Versions that have reached EOM will no longer be maintained for major or minor releases, and no maintenance builds will be created. In addition, from EOM to EOL, we are limited to inquiring whether the failure you inquired is a known problem and providing information on existing patches and workarounds.
  If the reported issue is not resolved with these existing workarounds, we may offer to upgrade to the latest version.
• End of Life (EOL)
  After EOL, all support services for the software will end.
  *If the maintenance contract continues, we will support the replacement of the device due to hardware failure, but if it cannot be determined that the hardware is defective, we may ask you to upgrade to the specified version.

Citrix ADC firmware release strategy

The life cycle follows the Citrix policy below.

https://support.citrix.com/article/CTX241500

Citrix ADC MPX series (formerly NetScaler MPX/ NetScaler Web Application Firewall MPX series)

NetScaler MPX17500/19500/21500 is only compatible with version 9.1nCore or later (nCore).
NetScaler MPX5x50 series/MPX8xxx (all 8005, 8200, 8400, etc.) series, MPX115xx (all 11500, 11515, etc.) series, MPX17550 series, MPX22040 series are only compatible with version 9.3nCore (nc) or later.

Citrix ADC VPX series (formerly NetScaler VPX series)

Inquiry