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 support and Service
Macnica not only procures, develops, and sells, high-value-added products, but also offers state-of-the-art technical service and support. We stay ahead of the market and customersEneeds by designing and developing services that are one or two steps ahead of the competition. Macnica always offers the latest technical intelligence; information that is leading the market, and has an established system for service and support.
Technical Support
Design Center
Macnica develops PLDs, Gate Arrays, Standard Cells, and Cell Base Door Rays by using state-of-the-art CAD. Of course, we support the entire process from specification design to mass production.
Programming Center
Data obtained from the customer is programmed and stored in semiconductor chips. The customer can reduce their cost by outsourcing data programming to Macnica. Another advantage is that any defects in the product can be found in our programming center during this programming process. Additionally, the data received from customers is protected by strict security measures.
Logistics Center
We maintain accurate inventory control by strictly adhering to shipment and delivery dates, constantly ensuring static electricity security measures are followed, and maintaining precise temperature and humidity conditions for all products to ensure all that our inventory is of the highest quality. In addition, we also perform baking and dry packing. In essence we provide the functions of a manufacturer in inventory handling so that our customers' may reduce their Time-To-Market production times.
Various Seminars
Macnica regularly holds a variety of advanced technology seminars to enhance the evolution of technology and correspondingly intensify product development competition, in addition to providing technological education to the customer.
Network Support Center
Our support staff provides timely follow-up to questions, problems, and maintenance issues, by e-mail and telephone to customers who have purchased Macnica products.
Installation Center
We provide system installations and conduct introductory training so that new technology may be seamlessly and appropriately utilized by customer.
State-of-the-art Equipment
Macnica delivers highly reliable products to customers and provides support through state-of-the-art equipment such as:
-Work Station   -PLD Programmer   -Oscilloscope   -Curve Tracer   
-Auto Handler   -Multi-Writer for PLD   -Thermostatic Bath
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Research & Development Center
The nucleus of Macnica is its technology Development Center. Our aim is to establish a high level technology base that will support the promotion of our products through technological developments in collaboration with our partners, and then provide that service to our customers.
Macnica Solution
Up to this time we have not only served our customers as a product distribution company, we have also provided advanced technology support. Devices and associated advanced technology is becoming faster than ever and increasing in its complexity. Now, we have started to offer customers technology solution service by our engineering team who have rich experience with semiconductor design. We are extending this solution service by establishing alliance with our business partners.
Environment
Macnica is involved in activities to benefit the community and as a company is pro-active in programs that support global environment management. Our Logistics Division (Yokohama City Midori district) has received a certificate for meeting the level of international standard ISO 14001 in its environment management efforts.
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