Support browsing service for maintenance service users and partners

This page is exclusively for users and sales partners who have subscribed to the maintenance service. An ID and password are required for use.

About Macnica Support

\Used by 92% of maintenance subscribers/
Macnica Support is a support site for Splunk users.

• Useful information from Splunk technical specialists and full-time engineers!
• A rich amount of information because we have been handling Splunk for a long time!

Macnica Support account registration

This page is exclusively for users and sales partners who have subscribed to the maintenance service. An ID and password are required for use.

If you do not have an account, please register here.

新規・保守変更検討中の方はこちら→ splunk-sales@macnica.co.jp

Even if you have previously registered for support browsing with other products, you will need to register for a Splunk account, so please apply for browsing registration below.

Information provided on Macnica Support

More than 500 articles are posted, including FAQs on products for users and materials on environment construction for partners.

Some FAQs are also posted on our website, but Macnica Support has more information for maintenance contract users and is updated from time to time.

Technical information that only Macnica can provide

Macnica has a large number of Splunk technical specialists and full-time engineers with backgrounds such as those shown below, including the engineers who jointly implemented the Japanese localization of Splunk.

• career example
  • Engaged in Splunk business since 2017. Japanese instructor for Splunk certified training, which is rare in Japan. Responsible for customer success for Splunk products.

• qualification
  • Splunk Core Certified Architect
  • Splunk Core Certified Consultant
  • Splunk Accredited Sales Engineer I

• career example
  • An engineer since the start of Splunk domestic business in 2009. Responsible for security issues. Contributed to Splunk App development.

• Achievements in charge
  • Telecommunications carriers, city bank CSIRT support, security support for important social infrastructure, broadcasting stations, etc.

• career example
  • Engaged in Splunk business since 2013. In recent years, he has been in charge of IT operation and observability projects as a manager of the technical team.

• Achievements in charge
  • Electronics manufacturers, pharmaceutical manufacturers, telecommunications carriers, etc.

• career example
  • Engaged in Splunk business since 2018. Responsible for the operation of MSP services for Splunk products and consulting services in collaboration with overseas collaborative partners.

• qualification
  • Splunk Cloud Certified Admin
  • Splunk Core Certified Architect
  • Splunk Accredited Sales Engineer II