Dedicated support browsing service for maintenance service subscribers

This is an online support service exclusively for users who have subscribed to maintenance services for Symantec products. You can instantly look up the information you want to know, and if you have any further questions, you can ask the engineer directly. (ID and password are required for use.)

• Even if you are using another product handled by our company and have already obtained an account, you need to apply for the following "browsing registration application". Please note that we may refuse to apply for pre-registration.

• This support browsing service provides the following information necessary for operation.
  In addition, we will inform you of new OS releases and critical failure information by e-mail.
  • Version upgrade procedure
  • Symantec product announcement information
  • OS image file
  • Setting procedure
  • Fault isolation procedure guide, etc.
• 

Support page Account registration

If you are newly registering for the support browsing service, please select the target product from the following and apply.

Symantec Product Support Policy

Updated April 22, 2016

• End Of Maintenance (EOM): After EOM, there will be limited support and no more software bug fixes. In addition, we may ask you to upgrade to the specified version in order to investigate problems.
• End Of Life (EOL): After EOL, all support services related to software will be terminated. *If the maintenance contract continues, we will support the replacement of the device due to hardware failure, but if it cannot be determined that the hardware is defective, we may ask you to upgrade to the specified version.
• Standard Release: Support is provided for a minimum of 1 year from EOM announcement.
• Long Term Release: Support will be provided for a minimum of 2 years from EOM announcement.
• No Release Type: Software not classified as "Standard Release" or "Long Term Release" will be supported for a minimum of 180 days from EOM announcement.
• OSS (Operating System Software) is not classified as "Standard Release" or "Long Term Release" at the time of release.
• There is no definition of the period from EOM to EOL, and EOM may be on the same day as EOL.
• The support policy for Security Analytics 7.x is different from other Symantec products. For details, please refer to the Security Analytics series tab below.

End Of Maintenance (EOM), End Of Life (EOL) Information

Edge SWG series

	OS version	EOMs	EOL	Macnica Recommended version
SGOS	4.2	N/A	December 30, 2010
	4.3	June 30, 2013	June 30, 2014
	5.2	June 30, 2010	December 30, 2010
	5.3 Standard release	August 31, 2012	August 31, 2012
	5.4 long term release	August 31, 2014	August 31, 2014
	5.5 long term release	August 31, 2014	August 31, 2014 SG510 April 30, 2016 SG810 October 31, 2016
	6.2 long term release	October 31, 2015	October 31, 2015 SG510 April 30, 2016
	6.5 long term release	April 30, 2020	April 30, 2020	○※1
	6.6 Standard release	June 30, 2019	December 31, 2019
	6.7 long term release	December 31, 2023	December 31, 2023	○※2
	7.3 long time release	to be decided	to be decided	○

*1 For the SG600, SG900, and SG9000 series, 6.5 is the recommended version.

*2 For the SG300 series, 6.7 is the recommended version.

Edge SWG Platforms

		Model	HW EOL Date *1	Macnica Recommended version
HW Platform	SG300	300-5/10/25	April 30, 2020	6.7
	SG900	900-10	December 31, 2017	6.5
	SG900	900-10B/20/30/45	July 31, 2017	6.5
	SG-S200	S200-10/20/30/40	July 31, 2022	7.3
	SG-S400	S400-20/30/40	July 31, 2022	7.3
	SG-S500	S500-10/20	July 31, 2022	7.3
VA Platform	SWG-V100	All	April 2, 2018	6.5
	SG-VA	All	to be decided	7.3

*1 For SG900-10B/20/30/45, SG300, and SG-S series models, if the period from purchase is less than 5 years, support will be provided for 5 years from the manufacturer ship date beyond the HW EOL date. will be done. Please contact our sales representative for details.

CAS series

	OS version	EOMs	EOL	Macnica Recommended version
CASOS	1.2	June 14, 2016	December 16, 2016
	1.3	February 1, 2019	August 2, 2019
	2.2	February 1, 2019	August 2, 2019
	2.3	－	November 1, 2021
	2.4	to be decided	to be decided
	3.0	to be decided	to be decided
	3.1	to be decided	to be decided	○

*Regarding CASOS, "long-term release" and "standard release" are not specified.

CAS Platforms

	Model	HW EOL Date	Macnica Recommended version
HW Platform	CAS S400	October 31, 2024	3.1
	CAS S500	October 31, 2024	3.1

Proxy AV series

	OS version	EOMs	EOL	Macnica Recommended version
AVOS	2.5	June 30, 2008	June 30, 2010
	3.1	June 30, 2008	June 30, 2010
	3.2	November 30, 2011	May 15, 2012
	3.3	June 30, 2013	June 30, 2013
	3.4	November 30, 2015	November 30, 2015
	3.5	to be decided	to be decided	○

* Regarding AVOS, there is no designation of "long-term release" or "standard release".

Reporter

	OS version	EOMs	EOL	Macnica Recommended version
Reporter	8.3	November 13, 2013	November 13, 2013
	9.1	February 29, 2012	February 29, 2012
	9.2	November 13, 2013	November 13, 2013
	9.3	June 30, 2014	June 30, 2014
	9.4	June 1, 2017	June 1, 2017
	9.5	May 6, 2019	May 6, 2019	○
	10.1	July 5, 2019	July 5, 2019
	10.2	July 5, 2019	July 5, 2019
	10.3	March 5, 2020	March 5, 2020
	10.4	September 23, 2020	September 23, 2020
	10.5	July 29, 2021	July 29, 2021
	10.6	April 14, 2022	April 14, 2022
	11.0	to be decided	to be decided	○

*Regarding Reporter, "Long term release" and "Standard release" are not specified.

* Reporter9 sales end date is May 6, 2018.

*Reporter10 is currently provided as the recommended OS version for Symantec Reporter's Virtual Appliance products RP-V50, RP-V100, and VP-V200.

*Reporter10 is a different product from Reporter9 and does not support compatibility, including upgrades.

* Reporter series support policy is as follows.

• When a new major (x.0) version or minor (x-1.y) version is released, the previous generation version (x-1.y or x-1.y-1) becomes an EOM announcement. . The release date of the new version will be the EOM announcement date of the previous version.
• The EOM date is 180 days after the EOM announcement date.
• No bug fixes will be made after the EOM date.

Management Center

	OS version	EOMs	EOL	Macnica Recommended version
Management Center	1.8	September 28, 2017	September 28, 2017
	1.9	December 28, 2017	December 28, 2017
	1.10	April 19, 2018	April 19, 2018
	1.11	November 21, 2018	November 21, 2018
	2.0	June 5, 2019	June 5, 2019
	2.1	August 27, 2019	August 27, 2019
	2.2	January 31, 2020	January 31, 2020
	2.3	July 23, 2020	July 23, 2020
	2.4	February 17, 2021	February 17, 2021
	3.0	May 23, 2021	May 23, 2021
	3.1	February 9, 2022	February 9, 2022
	3.2	August 15, 2022	August 15, 2022
	3.3	to be decided	to be decided	○

*Regarding Management Center, there is no designation of "Long term release" or "Standard release".

PacketShaper S-series

	OS version	EOMs	EOL	Macnica Recommended version
PacketShaper	11.1	April 15, 2015	April 15, 2015
	11.2	September 15, 2016	September 15, 2016
	11.3	September 15, 2016	September 15, 2016
	11.4	September 15, 2016	September 15, 2016
	11.5	September 15, 2017	September 15, 2017
	11.6	May 31, 2020	May 31, 2020
	11.10	March 31, 2022	March 31, 2022	○

PacketShaper S-Series Platforms

	Model	HW EOL Date	Macnica Recommended version
HW Platform	PS-S200	October 31, 2026	11.10
	PS-S400	October 31, 2026	11.10
	PS-S500	October 31, 2026	11.10

PacketShaper series

	OS version	EOMs	EOL	Macnica Recommended version
Packet Wise	less than 7.3	N/A	October 1, 2010
	7.3	N/A	October 1, 2010
	7.4	October 1, 2010	October 1, 2012
	8.0	N/A	October 1, 2010
	8.1	N/A	October 1, 2010
	8.2	N/A	April 1, 2011
	8.3	October 1, 2010	October 1, 2011
	8.4 Standard release	April 1, 2011	April 1, 2013
	8.5 long term release	August 1, 2014	August 1, 2014
	8.6 Standard release	August 1, 2012	August 1, 2012
	8.7 long term release	January 31, 2015	January 31, 2016
	9.1 Standard release	January 31, 2014	January 31, 2014
	9.2 long term release	September 30, 2019	September 30, 2019	○

Note 1: Those with "N/A" in the EOM column are already EOM versions.

Note 2: Versions marked as "undecided" are currently not scheduled for EOM or EOL.

PacketShaper Platforms

	Model	HW EOL Date	Macnica Recommended version
HW Platform	900	May 31, 2017	9.2
	1700	January 31, 2018	9.2
	3500	January 31, 2018	9.2
	7500	August 31, 2018	9.2
	10000 RevA	January 31, 2012	9.2
	10000G	October 31, 2016	9.2
	12000	August 31, 2018	9.2

*1 For PS7500 and PS12000 models, if the period from purchase is less than 5 years, support will be provided for 5 years beyond the HW EOL date.

LaLaViewer

LaLaViewer is not a Symantec product, but Macnica software.
As a result, the product support policy is different from that of Symantec products.

	version	EOMs	EOL
LaLa Viewer	2.3	October 1, 2019	October 1, 2019
	3.0	November 10, 2011	September 27, 2015
	3.1	March 27, 2015	October 1, 2019
	3.2	March 31, 2022	March 31, 2022
	4.0	March 31, 2022	March 31, 2022

*Versions not listed in the table above are already EOL versions.

* Support for LaLa Viewer can be extended until the end of the support contract for the PS you are using.

LaLaViewer Support Policy

• Support will be provided in Japanese.
• LaLaViewer support requires an annual fee. If you do not pay the annual fee, we will not be able to provide any support.

• LaLaViewer supports the active version specified by the Company.
  The active version is defined as:

• Major version:
  Supports the latest 2 generations
• Minor version:
  Supports up to the latest 2 generations for the latest major version
  Only the latest one generation is supported for the previous major version.

*Function additions are made only to the latest minor version of the latest major version.

*Bug fixes are only made to the latest minor version of each major version.

• About End of Life (EOL) and End of Maintenance (EOM)

• Versions that are not subject to the above active version due to the release of a new version will be EOL 6 months after the release date of the new version.
• Versions other than the latest minor version of each major version become EOM on the new version release date. Therefore, in order to add functions and fix bugs, it is necessary to upgrade each major version to the latest minor version.
• After EOL, we will only provide support based on the knowledge base, such as failure/defect handling, specifications, and setting methods. Therefore, it is not possible to analyze unknown failures/defects or fix/release the OS including vulnerabilities.

• Our support does not support the following inquiries.

• How to install the OS of the server that runs LaLaViewer
• Inquiries about applications other than LaLaViewer on the server running LaLaViewer
• Inquiries about LaLa Viewer related to devices that do not have a support contract with the Company

• LaLa Viewer is a product for devices that have a support contract with the Company (PacketShaper or Edge SWG (formerly ProxySG), so LaLa Viewer cannot be used with devices that do not have a support contract with the Company.

*The above support policy is subject to change without notice.

SSL-VA

	OS version	EOMs	EOL	Macnica Recommended version
SSLVA	3.7	July 31, 2015	July 31, 2015
	3.8	May 20, 2016	May 20, 2016
	3.9	July 30, 2017	January 30, 2018
	3.11	May 6, 2018	November 6, 2018
	3.12	December 30, 2020	December 30, 2020	○
	4.1	May 6, 2018	November 6, 2018
	4.2	January 2, 2019	July 2, 2019
	4.3	April 1, 2019	October 1, 2019
	4.4	February 5, 2020	August 5, 2020
	4.5	to be decided	to be decided	○

*Regarding SSLVA, "long-term release" and "standard release" are not specified.

SSL-VA Platforms

	Model	HW EOL Date	successor model	Macnica Recommended version
HW Platform	SV800	June 1, 2022 *1	SV-S550-5	4.x ※2
	SV1800	August 12, 2019 *1	SV-S550-5	4.x ※2
	SV1800B	August 31, 2024 *1	SV-S550-5	4.x ※2
	SV2800	September 30, 2018 *1	SV-S550-5	4.x ※2
	SV2800B	August 31, 2024 *1	SV-S550-5	4.x ※2
	SV3800	May 31, 2019 *1	SV-S550-10	4.x ※2
	SV3800B	June 30, 2025 *1	SV-S550-10	4.x ※2
	SV-S550-5/10/20	to be decided	－	5.4x ※3

*1 For customers whose support end date is less than 5 years from the date of purchase, support will be provided for at least 5 years after purchase.

*2 Not compatible with Ver 5.x.

*3 Not compatible with Ver3.x/4.x.

Security Analytics Series

	OS version	EOMs	EOL	Macnica Recommended version
Security Analytics	7.0	N/A	August 4, 2017
	7.1	N/A	November 14, 2018
	7.2	to be decided	to be decided
	7.3	to be decided	to be decided	○

Security Analytics S-Series Platforms

	Model	HW EOL Date *1	Macnica Recommended version
HW Platform	SA-E5660-ISA-300T *300TB storage	to be decided	-
	SA-J5300-DAS-40T *40TB storage	to be decided	-
	SA-S500-10-CM	to be decided	v7.3
	SA-S500-20-FA	to be decided	v7.3
	SA-S500-30-FA	to be decided	v7.3
	SA-S500-40-FA	to be decided	v7.3

*1 If the period from purchase is less than 5 years, support will be provided for 5 years beyond the HW EOL date.

Security Analytics Gen6 Platforms

	Model	HW EOL Date *2	Macnica Recommended version
HW Platform	SA-10G-26T-G6	3 years from purchase	v7.3
	SA-10GHD-8T-FC-G6		v7.3
	SA-2G-10T-G6		v7.3
	SA-CM-4T-G6		v7.3
	SA-SM-240T-FC-G6		v7.3
	SA-SM-48T-G6		v7.3

*Security Analytics Gen6 Platforms support policy was changed in 2017.
This description will be the support policy after the change. If you would like to check the support period for the device you are currently using, please contact us individually.

Solera Gen5 Platforms

	Model	HW EOL Date	Macnica Recommended version
HW Platform	DSA-10G-26T	3 years from purchase	v7.3
	DSA-2G-10T		v7.3
	DSA-CM-4T		v7.3
	DSA-SM-24T		v7.3
	DSA-SM-48T		v7.3

Note 1: Those with "N/A" in the EOM column are already EOM versions.

Note 2: Versions marked as "undecided" are currently not scheduled for EOM or EOL.

Symantec Product Security Analytics 7.x Support Policy

The support policy for Security Analytics 7.x is different from other Symantec products.

• Broadcom Security Analytics will provide support for 3 major or minor releases, including the latest release, or 12 months after each major or minor release is released. For example, if the 3 versions containing the latest release have major or minor releases of 1.5, 1.6, and 2.0, then all 3 releases are supported. In this case, if version 1.4 is currently less than 12 months old, 1.4 is also supported.
• ソフトウェアサポートは重要不具合に対する不具合修正、メンテナンスリリース、回避策、および修正バージョンの提供が含まれます。
• A paid support contract is required to provide support. Support contracts may be renewed during the End of Life cycle, but may not expire during the term.
• End of Life: All support services will end after the EOL date.
• End of Sale: The product cannot be ordered after the EOS date.
• Major Releases: Each release of Security Analytics (formerly known as Solera DeepSee) contains three numbers (xyz). "x" is a major release.
• Minor release: Each release contains three numbers (xyz), where "y" is a minor release.
• Maintenance Release: Of the three numbers (xyz) included in each release, the "z" is a maintenance release.

For more information on our End Of Life (EOL) policy, please see here.

*Broadcom Corporation support policy is subject to change without notice.

Macnica support policy

We provide support under the same support policy as the support policy for Symantec products. In addition, our support team handles inquiries regarding software or hardware bug investigations and product specifications.

If you need support according to your environment, such as design and setting method for new product introduction, addition / change of setting in the operation environment, we also offer introduction support service by our SE separately. Please consult your sales representative.